Oceanside, California
Heritage Hills
Assisted Living · Memory Care
2108 El Camino Real, Oceanside, CA 92054
Heritage Hills is a memory care community in Oceanside, California, offering assisted living designed for individuals with memory impairments, including short-term respite stays.
- Licensed capacity
- 78 residents
Maximum licensed size, not current occupancy.
- Licensed since
- October 2017
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 4
- Complaints with substantiated allegations
- 7
AI summary
Heritage Hills has accumulated 6 Type A findings over 8.8 years of licensure, and the majority of that severity, 4 of the 6, occurred within the past three years alongside a heavy volume of complaint investigations.
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- Track record — Across nearly nine years of operation the community has drawn 6 Type A findings (the most severe citation class, tied to resident safety or care) and 16 Type B findings (administrative issues like paperwork or posting requirements).
- Recent 3 years — Rather than being spread evenly across the licensed period, 4 of the 6 Type A findings and 7 of the 16 Type B findings were issued in just the last three years, indicating the more serious findings are concentrated recently rather than resolved.
- Complaints — The community has been the subject of 36 complaint investigations over its history versus only 5 routine inspections, and 28 of those complaints came in the past three years alone, a volume that significantly outpaces the inspection cadence.
- Severity — Of the 66 allegations investigated lifetime, 14 were substantiated, roughly 21%, while 47 were unsubstantiated and 5 unfounded; 11 of the 14 substantiated allegations occurred within the past three years.
- 1.Which categories of allegations were substantiated in the past three years, and what corrective actions were taken and verified?
- 2.What specifically drove the 4 Type A findings issued in the last three years, and have the underlying conditions been corrected and re-inspected?
- 3.Given the high volume of complaint investigations relative to routine inspections, what is generating this many complaints and how is the community responding?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #374603778
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 36
- Type A citations · most severe class
- 6
- Type B citations · administrative
- 16
- Substantiated allegations
- 14
Available reports · 55
Complaint investigation
Nov 1, 2026
Complaint investigation
Feb 21, 2026
Complaint investigation
Jan 29, 2026
Complaint investigation
Jan 29, 2026
Complaint investigation
Jan 6, 2026
1–5 of 55 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$5,500 / mo
- Shared Rooms
- $5,500 / mo
- Private Rooms
- $6,800 / mo
- Studios
- $7,995 / mo
Memory CareStarting at$6,000 / mo
- Shared Rooms
- $6,000 / mo
- Private Rooms
- $6,800 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
3 services
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
20 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Spa services
- Beauty salon / Barber
- Fireplace / Common fireplace
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
- Raised garden beds
Dining Options
10 features
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
- Room service
- Kosher meals available
- All-day / Flexible meal times
- Locally-inspired cuisine
- Accommodates special diets
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
4.5Average RatingAveraged from 48 reviews published on other websites
AI review summary
Reviewers overwhelmingly praise attentive, compassionate staff and a clean, engaging memory care environment, though one serious past incident and minor upkeep lapses are worth asking about.
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- Staff & care — Families repeatedly single out specific caregivers and leadership by name as attentive, compassionate, and going above and beyond for residents and their families.
- Activities — Reviewers consistently highlight a full daily activity schedule, from art and cooking classes to outings and one-on-one engagement, that helps residents come out of their rooms and stay involved.
- Dining — The food is frequently described as good, varied, and well-portioned, with families noting even picky eaters enjoy the meals.
- Cleanliness & maintenance — Most reviewers describe the community as consistently clean, well-kept, and residents themselves as well-groomed and clean, including hair and nail care.
- Atmosphere & grounds — Many describe the building as beautiful, welcoming, and feeling more like a nice hotel than an institutional facility, with a warm front-desk welcome frequently mentioned.
- Staff & care — One older review describes a severe lapse in promised round-the-clock nursing coverage and neglect, so families should ask how staffing ratios are monitored and enforced today.
- Daily life & dignity — A couple of reviews mention laundry mix-ups and inconsistent room upkeep for one resident, so it's worth confirming how personal laundry and housekeeping are handled.
- Atmosphere & grounds — At least one reviewer noted a lack of open outdoor space or walking paths, so families who prioritize outdoor access should tour and check current outdoor offerings.
- Value & pricing — Reviews mention an all-inclusive billing model but don't detail how costs shift as care needs increase, so families should verify pricing structure at higher levels of care.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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