The Olive Branch Assisted Living

The Olive Branch Assisted Living has operated for more than 16 years with a mixed compliance record that shows concerning patterns, particularly around complaint volume. Over its licensed period, the community has received one serious violation affecting resident safety or care (Type A citation), three administrative or non-serious findings (Type B citations), and has had two substantiated allegations against it. The facility has faced significantly more complaint investigations (16) than routine inspections (6), suggesting ongoing issues that have prompted state scrutiny beyond regular oversight of areas like resident care plans and medication management. Of the allegations investigated by the state, roughly 6% were substantiated, meaning most complaints were found to lack merit, though the sheer volume of investigations is noteworthy for a facility of this size. Families should ask the community which categories of allegations were substantiated and what corrective actions were taken and verified. The recent three-year period shows continued complaint activity with one substantiated allegation in 2023, indicating that compliance challenges have persisted into the current timeframe rather than being resolved.