Highlands Manor

Highlands Manor has accumulated 10 Type B citations (administrative or non-serious findings) across four routine inspections during its 7.4 years of operation, which is elevated for a small 6-bed facility. While the community has avoided any Type A citations (serious violations affecting resident safety or care) and has had no complaint investigations, the pattern of administrative findings suggests ongoing challenges with regulatory compliance in areas like documentation, staff training protocols, or facility maintenance requirements. The citation rate averages roughly 2.5 per inspection, indicating that state inspectors consistently identify procedural gaps or paperwork deficiencies during their reviews of medication management, resident care plans, and building conditions. For a facility of this size, families should ask the administrator specifically what types of administrative issues have been cited repeatedly and what systematic changes have been implemented to address the underlying compliance challenges. Despite the administrative findings, the absence of serious safety violations and complaint investigations over more than seven years suggests that core resident care and safety standards are being met.