North Hills, California
Velvet Care 2
Assisted Living
16909 Citronia Street, North Hills, CA 91343
Velvet Care 2 is a six-bed assisted living home in North Hills, California, providing personalized care for seniors in a residential setting.
- Licensed capacity
- 6 residents
Maximum licensed size, not current occupancy.
- Licensed since
- December 2023
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 1
AI summary
Velvet Care 2 has 3 Type A findings (the state's most severe citation class, involving resident safety or care) across its 2.7 years of operation, with 1 of those occurring within the past three years alongside 2 substantiated allegations.
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- Track record — Since licensing in December 2023, this small 6-bed home has accumulated 3 Type A findings and 1 Type B finding (administrative or paperwork-related), a notable count for a short operating history.
- Recent 3 years — Of the lifetime Type A total, 1 falls within the past three years, meaning most of the severe findings are concentrated close to licensing rather than spread evenly or trending recently.
- Complaints — Complaint investigations (5) are nearly as frequent as inspections (6) for a home this size, and 2 of the 9 investigated allegations were substantiated, a roughly 18% substantiation rate.
- Operating tenure — With under three years licensed, the record reflects a limited number of inspection cycles, so there is less history to judge a trend against compared with a longer-tenured community.
- 1.Can you walk through what each of the three Type A findings involved and what corrective actions were taken since?
- 2.What specific concerns led to the two substantiated allegations, and how were they resolved?
- 3.Since the most recent Type A finding, what changes have been made to staff training or care procedures to prevent recurrence?
Source: California Department of Social Services (CDSS)
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- License number
- License #197610489
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 2
- Complaint investigation visits
- 5
- Type A citations · most severe class
- 3
- Type B citations · administrative
- 1
- Substantiated allegations
- 2
Available reports · 11
Complaint investigation
Mar 30, 2026
Facility evaluation
Dec 15, 2025
Complaint investigation
Sep 15, 2025
Complaint investigation
Sep 15, 2025
Facility evaluation
Nov 26, 2024
1–5 of 11 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
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Care & support
Daily Care Services
7 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
Daily life & programs
Spaces & services
Amenities
4 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
Dining Options
1 feature- Accommodates special diets
Community Services
1 feature- Move-in coordination
Reviews
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Velvet Care 2. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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