Crest Villa

Crest Villa's compliance record over 7 years shows a pattern of regulatory challenges, with 4 serious violations (Type A citations) affecting resident safety or care, 14 administrative findings (Type B citations), and 5 substantiated allegations from complaint investigations. The community has faced significantly more complaint investigations (10) than routine inspections (4), indicating ongoing resident or family concerns that prompted state intervention. All 4 Type A citations occurred during the facility's earlier years, with none appearing in complaint investigations over the past three years, suggesting some improvement in the most serious compliance areas. However, all 5 substantiated allegations have occurred within the recent three-year period, meaning roughly one-third of investigated complaints were validated by state inspectors. Families should ask the community which specific categories of allegations were substantiated, what corrective actions were implemented, and how these measures have been verified and sustained. For a 15-bed facility, this level of regulatory activity warrants careful discussion about current quality oversight and staff training protocols.