Norco, California
Crest Villa
Assisted Living · Memory Care
4014 California Avenue, Norco, CA 92860
Crest Villa in Norco, California provides assisted living and memory care services in an intimate home setting with 15 licensed beds.
- Licensed capacity
- 15 residents
Maximum licensed size, not current occupancy.
- Licensed since
- April 2019
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 4
AI summary
Crest Villa's record over 7.3 years of operation shows 4 Type A findings, the state's most severe citation class for resident safety or care, alongside a heavier-than-usual reliance on complaint investigations rather than routine inspections to surface issues.
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- Track record — Over more than seven years of licensure, Crest Villa has accumulated 4 Type A findings and 14 Type B (administrative) findings, a pattern worth discussing directly with the community.
- Recent 3 years — None of the 4 Type A findings fall in the past three years of dated visits, which include 7 inspections and 7 complaint investigations with only Type B findings and no Type A citations in that window.
- Complaints — Complaint investigations (10 lifetime, 7 in the past three years) have outpaced routine inspections, and 5 of the 10 investigated allegations were substantiated, a substantiation rate of roughly 33%, with all 5 substantiated allegations falling in the recent three-year window.
- Severity — The Type A findings are undated relative to the 3-year recency cutoff used here for citations tied to inspection visits, so the family should ask directly when each of the 4 occurred to understand whether they cluster in the past or represent an older stretch now resolved.
- 1.Can you walk through the timing and nature of the 4 Type A findings and what corrective actions were taken?
- 2.Which categories of the 5 substantiated allegations were involved, and what changes were made afterward to prevent recurrence?
- 3.Given that complaint investigations have been more frequent than routine inspections here, what is generating the complaints and how are they being addressed?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #331880604
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 10
- Type A citations · most severe class
- 4
- Type B citations · administrative
- 14
- Substantiated allegations
- 5
Available reports · 16
Facility evaluation
Apr 21, 2026
Complaint investigation
Mar 28, 2026
Facility evaluation
Dec 3, 2025
Complaint investigation
Sep 3, 2025
Facility evaluation
Apr 9, 2025
1–5 of 16 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,150 / mo
- Shared Rooms
- $4,150 / mo
- Private Rooms
- $5,500 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
- Diabetes / insulin management
- Incontinence care
Daily life & programs
Spaces & services
Amenities
5 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
- Activity room
Outdoor Spaces
2 features- Garden / Courtyard
- Walking paths
Dining Options
2 features- All-day / Flexible meal times
- Accommodates special diets
Community Services
1 feature- Move-in coordination
Reviews
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Crest Villa. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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