Zealcare Home

Zealcare Home has accumulated a concerning compliance record during its four years of operation, with seven Type A citations (serious violations affecting resident safety or care) and 24 Type B citations (administrative or non-serious findings) across four routine inspections. The community has also faced seven substantiated allegations from complaint investigations, with roughly 58% of investigated allegations being substantiated rather than unfounded. The pattern of five complaint investigations alongside four routine inspections suggests ongoing issues that have prompted additional regulatory scrutiny. Recent activity shows continued problems, with two Type A citations and seven substantiated allegations occurring within the past three years, indicating this is not solely a matter of early operational challenges. Given the small six-bed capacity, this level of findings is particularly notable, as smaller homes typically generate fewer citations simply due to their limited scale. Families should ask the community specifically which categories of allegations were substantiated and what corrective actions were taken and verified, particularly regarding the serious violations that affect resident safety and medication management procedures.