Napa, California
The Inn on Villa Lane
Assisted Living · Memory Care
3255 Villa Lane, Napa, CA 94558
The Inn on Villa Lane in Napa, California provides assisted living and memory care to a community of 86 residents.
- Licensed capacity
- 86 residents
Maximum licensed size, not current occupancy.
- Licensed since
- July 2022
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 3
- Complaints with substantiated allegations
- 5
AI summary
Over 4.1 years of licensed operation, The Inn on Villa Lane has accumulated 6 Type A findings — the state's most severe citation class, tied to resident safety or care — with 3 of those occurring within just the past three years.
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- Track record — The community has drawn 6 Type A findings and 3 Type B findings (administrative issues like paperwork or posting gaps) since it was licensed in mid-2022, a notable count for a facility with just over four years of operating history.
- Recent 3 years — Half of the lifetime Type A total, 3 findings, occurred in the past three years, alongside 2 Type B findings, indicating the concerns are not confined to the community's early period.
- Complaints — Complaint investigations (15 lifetime, 11 in the past three years) far outnumber routine inspections (3 lifetime), meaning most of what regulators have looked at here originated from complaints rather than scheduled reviews.
- Substantiated allegations — 5 allegations have been substantiated against 29 unsubstantiated and 1 unfounded, a roughly 14% substantiation rate, and all 5 substantiated allegations fall within the recent three-year window.
- 1.Which categories of allegations were substantiated in the past three years, and what corrective actions were taken and verified by the state?
- 2.Can staff walk through what specifically led to the 3 recent Type A findings and what has changed in care practices or staffing since then?
- 3.Given that complaint investigations far outnumber routine inspections here, what is generating the volume of complaints, and how does the community track and respond to them internally?
Source: California Department of Social Services (CDSS)
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- License number
- License #286804069
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 3
- Complaint investigation visits
- 15
- Type A citations · most severe class
- 6
- Type B citations · administrative
- 3
- Substantiated allegations
- 5
Available reports · 30
Complaint investigation
Mar 19, 2026
Complaint investigation
Feb 4, 2026
Complaint investigation
Feb 4, 2026
Facility evaluation
Oct 28, 2025
Complaint investigation
Oct 14, 2025
1–5 of 30 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$3,595 / mo
- Shared Rooms
- $3,595 / mo
- Private Rooms
- $4,314 / mo
- Studios
- $4,595 / mo
- 1-Bedroom
- $6,195 / mo
Memory CareStarting at$4,595 / mo
- Shared Rooms
- $4,595 / mo
- Private Rooms
- $6,195 / mo
Care & support
Daily Care Services
8 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Incontinence care
- Non-ambulatory care
- Bathing & dressing assistance
- Wheelchair accessible
Specialized Care
3 services
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
20 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Spa services
- Beauty salon / Barber
- Fireplace / Common fireplace
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
- Raised garden beds
Dining Options
9 features
- Room service
- Kosher meals available
- All-day / Flexible meal times
- Accommodates special diets
- Altered-texture food options
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
4.9Average RatingAveraged from 127 reviews published on other websites
AI review summary
Families overwhelmingly praise attentive, warm staff and good food at The Inn on Villa Lane, though a few isolated complaints about theft, staffing gaps, and sales responsiveness are worth asking about.
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- Staff & care — Reviewers consistently describe staff and leadership, including the executive director and caregivers, as kind, attentive, and hands-on with residents, often knowing them by name.
- Dining — The chef-prepared meals are frequently praised as delicious and varied, with off-menu alternatives available for residents who want something different.
- Activities — Many reviewers highlight a full activities calendar, live music, outings, and seasonal events like Halloween trick-or-treating that residents enjoy.
- Communication — Families note that staff keep them well informed about their loved one's status and activities, even when family members live far away.
- Atmosphere & grounds — Reviewers describe a warm, family-like environment with clean, well-maintained apartments and grounds, especially since a change in ownership improved conditions.
- Staffing levels — Several reviews mention the community has been short-staffed at times, which can delay tasks like carpet cleaning, so families should ask about current staffing ratios.
- Communication — One reviewer described repeated difficulty getting a callback to schedule a tour, so families should confirm how promptly inquiries are handled today.
- Belongings security — A negative review mentioned missing personal items during laundry and residents entering others' rooms, so it's worth asking about safeguards for personal belongings.
- Value & pricing — Reviews mention add-on charges such as paying for wine service, so families should clarify what is included in the base rate versus billed separately.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Around the neighborhood
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