Napa, California
Pueblo House
Assisted Living · Residential Care · Memory Care
2600 Brown Street, Napa, CA 94558
Pueblo House in Napa provides assisted living, residential care, and memory care in an intimate home setting with six licensed beds.
- Licensed capacity
- 6 residents
Maximum licensed size, not current occupancy.
- Licensed since
- February 2024
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 2
- Complaints with substantiated allegations
- 2
AI summary
Pueblo House has accumulated 2 Type A findings and 4 Type B findings since its 2024 licensing, with both Type A findings and its one substantiated allegation occurring within the past three years.
Read Full SummaryRead less
- Track record — Over roughly 2.5 years of operation, this small 6-bed home has been cited for 2 Type A findings (the most severe class, tied to resident safety or care) and 4 Type B findings (administrative issues like paperwork or posting requirements).
- Recent 3 years — Both Type A citations and the one substantiated allegation are concentrated in the recent period, meaning this is an active pattern to ask about rather than an older issue the home has since resolved.
- Complaints — The two complaint investigations on record produced one substantiated and one unsubstantiated allegation, a roughly 50% substantiation rate worth discussing directly.
- Operating tenure — With only 2.5 years and six dated inspection visits since licensing, there is a limited but reasonably active inspection history to draw on, giving some signal despite the short tenure.
- 1.Can you walk through what led to each of the two Type A citations and what corrective actions were taken?
- 2.What was the substantiated allegation from November 2025, and how was it resolved?
- 3.Have staffing, training, or care-plan procedures changed since these findings to prevent recurrence?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #286804167
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 2
- Complaint investigation visits
- 2
- Type A citations · most severe class
- 2
- Type B citations · administrative
- 4
- Substantiated allegations
- 1
Available reports · 8
Facility evaluation
Jan 12, 2026
Complaint investigation
Nov 18, 2025
Complaint investigation
Nov 18, 2025
Facility evaluation
Feb 25, 2025
Facility evaluation
May 7, 2024
1–5 of 8 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,400 / mo
- Shared Rooms
- $4,400 / mo
- Private Rooms
- $5,600 / mo
Care & support
Daily Care Services
8 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
- Incontinence care
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Daily life & programs
Spaces & services
Amenities
5 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
- Private bathroom
Outdoor Spaces
2 features- Walking paths
- Garden / Courtyard
Dining Options
2 features- All-day / Flexible meal times
- Accommodates special diets
Transportation
1 feature- Scheduled transportation
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
1.0Average RatingAveraged from 3 reviews published on other websites
AI review summary
Reviews are sharply mixed, with praise for friendly staff and pricing but serious, repeated complaints about cleanliness, medication timing, and unsafe grounds that families should investigate closely.
Read Full SummaryRead less
- Staff & care — Multiple reviewers describe the staff as terrific and specifically praise individuals like Terry Cruz for being helpful and welcoming.
- Value & pricing — One reviewer noted a private room priced at $3800 per month, calling the rate reasonable for what was offered.
- Atmosphere & grounds — An earlier review mentioned the house had been remodeled and freshly painted, giving it a bright and cheerful feel at that time.
- Cleanliness & maintenance — More recent reviews describe filthy conditions, including a bathroom with an inch of mold around the shower, so families should ask how upkeep is currently handled.
- Staff & care — A reviewer reported that medications were not always administered on time, which is worth clarifying directly with staff about their care protocols.
- Atmosphere & grounds — The driveway was described as badly cracked and uneven, posing a fall risk for residents using walkers or wheelchairs, so ask whether this has been repaired.
- Communication — Given the gap between older positive reviews and a more recent highly negative one, families should ask about any changes in management or care standards over time.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
Be the first to share your experience and help other families.
Languages spoken
Languages spoken
Around the neighborhood
See what's nearby Pueblo House, including hospitals, pharmacies, and groceries.
Senior Places is not affiliated with, endorsed by, or operated by Pueblo House. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
Are you the owner or operator of Pueblo House?
Claim this profile to update your pricing, photos, and details. Complete profiles match more accurately — our Smart Match technology scores every community against what each family actually needs.