Angel's Loving Touch

Angel's Loving Touch has accumulated 2 serious violations affecting resident safety or care and 1 administrative or non-serious finding across 3 inspections since licensing in May 2021. The community has also had 2 substantiated allegations from complaint investigations, with roughly 40% of investigated allegations being substantiated. Notably, complaint investigations have outnumbered routine inspections, suggesting ongoing concerns that prompted state follow-up beyond regular oversight cycles. The recent record shows some improvement, with no serious violations in the past three years, though 1 allegation was substantiated as recently as the past three years. Families should ask the community which categories of allegations were substantiated and what specific corrective actions were taken and verified by the state. Given this 6-bed home's 5-year operating history, the pattern of findings across both routine inspections covering medication management and staff training, and complaint-driven investigations, warrants careful discussion with management about their quality assurance processes.