Moorpark, California
Laurel Heights
Assisted Living · Memory Care
13960 Peach Hill Road, Moorpark, CA 93021
Laurel Heights in Moorpark provides assisted living and memory care services for older adults.
- Licensed capacity
- 112 residents
Maximum licensed size, not current occupancy.
- Licensed since
- July 2022
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 3
AI summary
Laurel Heights has accumulated 8 Type A findings (the most severe citation class, involving resident safety or care) over its 4.1 years licensed, with 1 of those occurring within the past three years alongside 3 substantiated allegations.
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- Track record — Since licensing in mid-2022, Laurel Heights has drawn 8 Type A and 3 Type B (administrative, such as paperwork or posting gaps) citations, a notable concentration for a community with just over four years of operating history.
- Recent 3 years — The dated record from the past three years shows 1 Type A and 2 Type B citations along with 3 substantiated allegations, meaning most of the lifetime Type A total predates this window but the recent period is not clean either.
- Complaints — Complaint investigations (10 lifetime, 6 in the past three years) outnumber routine inspections in most years, and roughly 14% of all investigated allegations were substantiated, with 4 confirmed and none marked unfounded.
- Operating tenure — At 4.1 years licensed, Laurel Heights has a relatively short track record for a 112-bed community, so this cluster of findings represents a large share of its entire operating history rather than an isolated event.
- 1.Which specific issues led to the 8 Type A citations, and have corrective action plans been completed and verified by the state?
- 2.What were the categories of the 4 substantiated allegations, and what changes were made in response?
- 3.Given the recent Type A citation and 3 substantiated allegations within the past three years, what is the community doing differently going forward to prevent recurrence?
Source: California Department of Social Services (CDSS)
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- License number
- License #565850243
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 3
- Complaint investigation visits
- 10
- Type A citations · most severe class
- 8
- Type B citations · administrative
- 3
- Substantiated allegations
- 4
Available reports · 18
Complaint investigation
Apr 30, 2026
Complaint investigation
Mar 14, 2026
Facility evaluation
Feb 20, 2026
Facility evaluation
Nov 20, 2025
Facility evaluation
Sep 17, 2025
1–5 of 18 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,495 / mo
- Studios
- $4,495 / mo
Memory CareStarting at$3,995 / mo
- Shared Rooms
- $3,995 / mo
Care & support
Daily Care Services
8 services
- Medication management
- 24-hour supervision
- Mobility assistance
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Wheelchair accessible
Specialized Care
2 services
- Hospice agency partnership
- Dementia care
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
20 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Kitchenette
- Cable TV
- Air conditioning
- Wi-Fi / Internet
- Fireplace / Common fireplace
- Art studio / Craft room
- Beauty salon / Barber
- Laundry service / Dry cleaning
- Pet Friendly
- Activity room
- Private bathroom
- Library / Reading room
- Game room / Billiards
- Fitness center / Gym
- Piano / Music room
- Movie theater / Media room
- Café / Bistro
Outdoor Spaces
6 features
- Garden / Courtyard
- Walking paths
- BBQ / Grill area
- Outdoor common space
- Patio seating areas
- Raised garden beds
Dining Options
8 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Altered-texture food options
- Restaurant-style dining
- Professional chef
- Private Dining Room
- International cuisine
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
1 feature- Guest meals available
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
2.0Average RatingAveraged from 8 reviews published on other websites
AI review summary
Most families praise attentive, caring staff and a well-kept community, but a few sharply negative reviews about culture and staffing levels are worth asking about directly.
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- Staff & care — Reviewers repeatedly describe staff as caring, attentive, and quick to notify families of any changes in a resident's health or behavior.
- Activities — The memory care activities director is singled out for keeping residents engaged and active, and socialization opportunities are frequently praised.
- Atmosphere & grounds — Families describe the community as newer, well maintained, and set in a prime, welcoming neighborhood location.
- Dining — Several reviewers say the food is great, though this view is not universal.
- Cleanliness & maintenance — Apartment cleanliness and upkeep are noted as consistently good.
- Staff & care — At least one reviewer felt there are never enough caregivers, so it's worth asking about staffing ratios, especially during busy shifts or weekends.
- Atmosphere & grounds — A couple of reviewers described the culture as arrogant, unkind, or not inclusive, which contrasts sharply with most other accounts and is worth exploring on a tour.
- Dining — One reviewer felt meals weren't well balanced nutritionally, so ask how menus are planned to include variety like salads alongside starches.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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