Monterey, California
The Park Lane
Independent Living · Assisted Living · Memory Care
200 Glenwood Circle, Monterey, CA 93940
The Park Lane is a senior living community in Monterey, California offering Independent Living, Assisted Living, Memory Care, and Respite Care.
- Licensed capacity
- 160 residents
Maximum licensed size, not current occupancy.
- Licensed since
- February 2010
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 3
- Complaints with substantiated allegations
- 5
AI summary
The Park Lane has recorded 2 Type A findings over 16.5 years of operation, but the more pressing detail is that 3 additional Type A findings and 10 substantiated allegations have emerged from complaint activity in just the past three years.
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- Recent 3 years — The last three years show a marked jump in activity: 11 complaint investigations, 3 Type A citations, and 10 substantiated allegations, compared to a much quieter earlier record over the prior 13-plus years.
- Complaints — Complaint investigations have driven nearly all recent findings, with 11 investigations in three years far outpacing the 3 routine inspections in that window — this is a pattern worth understanding directly.
- Track record — Across the full licensed period, 10 of 51 investigated allegations were substantiated (about 20%), while 36 were unsubstantiated and 5 unfounded, meaning most complaints did not result in a confirmed finding.
- Severity — Type A findings are the state's most severe citation class, tied to resident safety or care; Type B findings are administrative, covering things like paperwork or posting requirements — this community has both types, concentrated recently.
- 1.Can the community walk through the specific circumstances behind the 3 Type A citations and 10 substantiated allegations from the past three years?
- 2.What corrective actions were taken in response to the recent substantiated allegations, and how has the community verified they resolved the underlying issues?
- 3.Has there been any change in staffing, management, or care procedures in the past three years that coincides with this increase in complaint investigations?
Source: California Department of Social Services (CDSS)
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- License number
- License #275294322
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 2
- Type B citations · administrative
- 9
- Substantiated allegations
- 0
Available reports · 34
Facility evaluation
Jul 21, 2026
Facility evaluation
Feb 24, 2026
Facility evaluation
Jan 30, 2026
Facility evaluation
Jan 30, 2026
Facility evaluation
Jan 6, 2026
1–5 of 34 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
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Care & support
Daily Care Services
4 services
- Non-ambulatory care
- Medication management
- Diabetes / insulin management
- Incontinence care
Specialized Care
1 service
- Dementia care
Memory Care
1 service
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
15 features
- Café / Bistro
- Pet Friendly
- Beauty salon / Barber
- Library / Reading room
- Activity room
- Art studio / Craft room
- Game room / Billiards
- Piano / Music room
- Fitness center / Gym
- Movie theater / Media room
- Housekeeping Included
- Laundry service / Dry cleaning
- Emergency call system
- Kitchenette
- Wi-Fi / Internet
Outdoor Spaces
3 features- Outdoor common space
- Garden / Courtyard
- Patio seating areas
Dining Options
9 features
- Accommodates special diets
- Vegetarian/Vegan Options
- Altered-texture food options
- Restaurant-style dining
- Room service
- Professional chef
- International cuisine
- Locally-inspired cuisine
- Private Dining Room
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
1 feature- Guest meals available
Community Services
1 feature- Grocery shopping & errands
Reviews
Online reputation
4.6Average RatingAveraged from 151 reviews published on other websites
AI review summary
Long-time residents and tour visitors love the vibrant, community-driven atmosphere and dining, but recent reviews raise serious red flags about staffing cuts, maintenance neglect, and inconsistent care that families should investigate closely.
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- Atmosphere & grounds — Residents repeatedly describe a warm, resort-like community with beautiful gardens, walking paths, and a strong sense of belonging that many say has kept them happy for years or even decades.
- Activities — Reviewers consistently highlight a full activity calendar including live music, happy hours, ice cream socials, exercise classes, and outings that keep residents socially engaged.
- Dining — Many reviews, especially older ones, praise the chefs and dining experience as delicious and a highlight of daily life, though a few more recent reviewers call the food mediocre or slow to arrive.
- Staff & care — Sales directors, tour guides, and many frontline caregivers are frequently singled out by name as warm, professional, and attentive during move-in and daily life.
- Communication — Several families note that management listens to concerns during tours and that daily wellness check-ins (like a resident call button) provide reassurance that loved ones are being monitored.
- Staff & care — Multiple reviews, particularly for memory care and higher levels of assisted living, describe inconsistent training, medication errors, and slow or unresponsive staff for care requests, so families should ask specifically how memory care and medication management are staffed and supervised.
- Cleanliness & maintenance — A number of reviewers cite chronic maintenance delays, unresolved repairs, and in a few cases pest or mold issues, so it's worth asking how maintenance requests are tracked and resolved.
- Financial transparency — Some residents report rent and fee increases exceeding contract terms and confusing billing practices, making it important to clarify in writing how rates, fees, and future increases are structured.
- Leadership stability — Frequent turnover in executive directors and chefs, plus mentions of understaffing and past financial struggles, suggest families should ask about current leadership tenure and staffing levels before enrolling.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
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