Montclair, California
Montclair Royale Senior Living
Independent Living · Assisted Living · Memory Care
9685 Monte Vista Avenue, Montclair, CA 91763
Montclair Royale is a licensed residential care facility for the elderly in Montclair, California offering independent living, assisted living, and memory care.
- Licensed capacity
- 236 residents
Maximum licensed size, not current occupancy.
- Licensed since
- October 2017
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 8
- Complaints with substantiated allegations
- 9
AI summary
Montclair Royale Senior Living has accumulated 9 Type A findings (the state's most severe citation class, tied to resident safety or care) and 13 Type B (administrative) findings across 8.9 years of operation, with 8 of the Type A findings concentrated within the past three years.
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- Recent 3 years — Of the 9 lifetime Type A findings, 8 occurred within the past three years, meaning the more severe findings are concentrated recently rather than spread evenly across the operating period.
- Complaints — 31 complaint investigations were conducted in the past three years despite zero recorded lifetime inspections initiated by complaint separately from that window, and 11 of the recent allegations were substantiated, a volume worth understanding in context.
- Track record — Lifetime, 23 of 129 investigated allegations were substantiated (about 19%), with the bulk of investigation activity and substantiated findings falling in the recent period rather than earlier in the license history.
- Operating tenure — Nearly 9 years of licensed operation gives a reasonably long baseline, but the clustering of findings in the last three years means the most recent stretch, not the full history, should weigh most heavily in any conversation with the community.
- 1.What specifically were the 8 Type A citations issued in the past three years, and what corrective actions were taken and verified by the state?
- 2.Which categories of the 11 recently substantiated allegations were involved, and what changes has the community made in response?
- 3.Given the high volume of complaint investigations in the last three years, what does the community attribute this to, and how has staffing or care oversight changed since?
Source: California Department of Social Services (CDSS)
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- License number
- License #361800147
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 9
- Type B citations · administrative
- 13
- Substantiated allegations
- 0
Available reports · 74
Complaint investigation
Jul 16, 2026
Complaint investigation
May 5, 2026
Complaint investigation
Mar 11, 2026
Facility evaluation
Mar 2, 2026
Complaint investigation
Feb 9, 2026
1–5 of 74 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Ask for current pricing
Contact our team for room options and a personalized quote.
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
3 services
- Incontinence care
- Medication management
- Non-ambulatory care
Specialized Care
1 service
- Dementia care
Daily life & programs
Spaces & services
Amenities
10 features
- Activity room
- Beauty salon / Barber
- Housekeeping Included
- Laundry service / Dry cleaning
- Emergency call system
- Library / Reading room
- Game room / Billiards
- Furnished units
- Wi-Fi / Internet
- Movie theater / Media room
Outdoor Spaces
2 features- Outdoor common space
- Garden / Courtyard
Dining Options
4 features
- Vegetarian/Vegan Options
- Private Dining Room
- Restaurant-style dining
- All-day / Flexible meal times
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
1 feature- Guest meals available
Reviews
Online reputation
4.2Average RatingAveraged from 63 reviews published on other websites
AI review summary
Reviews are sharply divided: many families praise attentive, caring staff over long stays, but a substantial number describe short staffing, neglect, and cleanliness lapses, so a careful tour and reference checks are essential.
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- Staff & care — Many reviewers, some describing years-long stays, describe staff as warm, attentive, and genuinely caring toward residents, particularly in memory care.
- Communication — Several families highlight being kept well informed about their loved one's condition and having concerns responded to promptly.
- Dining — A number of reviewers describe the food as good to outstanding, though a few note quality can be inconsistent or decline later in the month.
- Value & pricing — Some families found the monthly cost reasonable and workable for a resident's income compared with other communities they considered.
- Activities — Residents are frequently mentioned enjoying bingo, movies, games, and social events, with staff encouraging participation.
- Staff & care — Multiple reviews describe understaffing, slow response to call cords, missed showers, and neglect of hygiene and hydration needs, especially on weekends.
- Cleanliness & maintenance — Several visitors and family members report odors, soiled carpets, dated rooms, and inconsistent housekeeping despite a nicer-looking lobby or common areas.
- Communication — A few reviewers describe rude or unresponsive front-desk and management staff, and one recent account says tours were denied until a room was available.
- Financial transparency — Families should clarify how add-on fees for services like bathing, laundry, or medication assistance are charged, since some reviewers felt billed for care not consistently delivered.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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