Montclair, California
Aqua Ridge Of Montclair
Assisted Living · Memory Care · Independent Living
9631 Monte Vista Avenue, Montclair, CA 91763
Aqua Ridge of Montclair offers assisted living and memory care in Montclair, California, located next to Montclair Medical Center.
- Licensed capacity
- 150 residents
Maximum licensed size, not current occupancy.
- Licensed since
- October 2021
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 5
AI summary
Aqua Ridge of Montclair has recorded 3 Type A findings (the most severe citation class, involving resident safety or care) over its 4.8 years of licensure, with 1 of those occurring within the past three years alongside a high volume of complaint activity.
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- Track record — Across roughly five years of operation, the community has accumulated 3 Type A and 7 Type B (administrative) citations, along with 10 substantiated allegations out of 48 investigated, a substantiation rate of about 21%.
- Recent 3 years — Of the 3 lifetime Type A findings, 1 falls within the past three years, meaning the record has not fully resolved into a clean recent trajectory; families should ask about what changed since that finding.
- Complaints — Complaint investigations (19 lifetime, 14 in the past three years) far outnumber routine inspections (4 lifetime), indicating that most of what is known about this community's compliance comes from responding to concerns rather than scheduled reviews.
- Operating tenure — With just under 5 years of licensed operation and only 4 routine inspections completed, the compliance picture is based on a moderate but still developing inspection history.
- 1.Can you walk through the circumstances of the most recent Type A finding and what corrective actions were put in place?
- 2.Which categories of the 10 substantiated allegations were involved, and how were they resolved and verified by the state?
- 3.Given that complaint investigations far outnumber routine inspections here, what proactive steps does the community take to reduce complaints between visits?
Source: California Department of Social Services (CDSS)
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- License number
- License #361881048
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 19
- Type A citations · most severe class
- 3
- Type B citations · administrative
- 7
- Substantiated allegations
- 10
Available reports · 23
Complaint investigation
May 4, 2026
Complaint investigation
Apr 29, 2026
Complaint investigation
Apr 29, 2026
Complaint investigation
Apr 16, 2026
Complaint investigation
Mar 9, 2026
1–5 of 23 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Starting at $5,600 / month
Contact our team for room options and a personalized quote.
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
8 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Incontinence care
- Non-ambulatory care
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
3 services
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
19 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
- Beauty salon / Barber
- Café / Bistro
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- BBQ / Grill area
- Patio seating areas
- Raised garden beds
Dining Options
8 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Base Veteran Discount
Reviews
Online reputation
4.1Average RatingAveraged from 41 reviews published on other websites
AI review summary
Reviews are sharply split between families praising a bright, active community with caring staff and others describing serious neglect, cleanliness failures, and staffing shortages, so a close in-person visit is essential.
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- Atmosphere & grounds — Many reviewers describe the building as bright, new, and hotel-like, with music and a welcoming environment that stood out during their search.
- Activities — Families frequently highlight a strong activities program, including daily bingo, holiday celebrations, church services, and an engaged activity director.
- Staff & care — Numerous reviewers call staff friendly, helpful, and attentive to individual needs, with specific staff members singled out for going above and beyond.
- Value & pricing — Several families note the cost is reasonable compared to other communities, and one reviewer appreciated that memory care pricing is all-inclusive without annual reassessment.
- Cleanliness & maintenance — Multiple reviewers report serious cleanliness lapses, including soiled linens left in hallways, dirty rooms, and pest issues, so families should ask how housekeeping and incident response are handled today.
- Staff & care — Several reviews describe staff shortages, high turnover, and instances of neglect or unresponsive care, which is worth probing in detail regarding current staffing ratios and training.
- Dining — Food quality is a recurring complaint, with reports of cold meals and dishes that don't match dietary restrictions, so ask about current menu oversight and special-diet handling.
- Financial transparency — One reviewer described a care-level price increase with only a month's notice and no grandfathering, so families should clarify how fee increases are communicated and whether rates can change with little warning.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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