Henrietta's Leven Oaks By Serenity Care Health

Henrietta's Leven Oaks By Serenity Care Health has had a concerning compliance record since licensing in August 2022, with 11 Type A citations (serious violations affecting resident safety or care) and 13 Type B citations (administrative or non-serious findings) across its nearly four-year operating period. The community has faced an unusually high volume of complaint investigations — 39 total compared to just 3 routine inspections — with 12 substantiated allegations out of 65 investigated, representing roughly 18% of cases where concerns were validated by state investigators. The pattern of frequent complaints and substantiated findings suggests ongoing operational challenges that families should discuss directly with the community, asking specifically which categories of allegations were substantiated and what corrective actions were taken and verified. While CDSS routine inspections typically assess areas like resident care plans and medication management without major findings here, the volume of complaint-driven visits indicates persistent issues that have required repeated state intervention. This record reflects significant regulatory attention throughout the community's operating history, warranting careful consideration of how current management addresses resident care and safety protocols.