Monrovia, California
Henrietta's Leven Oaks By Serenity Care Health
Assisted Living · Memory Care · Independent Living
120 South Myrtle Avenue, Monrovia, CA 91016
Henrietta's Leven Oaks By Serenity Care Health in Monrovia, California offers assisted living, memory care, and independent living.
- Licensed capacity
- 80 residents
Maximum licensed size, not current occupancy.
- Licensed since
- August 2022
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 3
- Complaints with substantiated allegations
- 4
AI summary
Across roughly four years of operation, the community has accumulated 11 Type A findings — the state's most severe citation class, tied to resident safety or care — with 3 of those occurring within just the past three years alongside 5 substantiated allegations.
Read Full SummaryRead less
- Track record — 11 Type A and 13 Type B (administrative, paperwork or procedural) citations have been logged since licensing in mid-2022, a substantial count for a community with under four years of history.
- Recent 3 years — The past three years still show 3 Type A findings and 5 substantiated allegations, meaning the concerns are not confined to the early period after licensing but continue into the recent record.
- Complaints — Complaint investigations (39 lifetime, 27 in the past three years) far outnumber routine inspections (3 lifetime), and about 18% of investigated allegations were substantiated, indicating the community draws frequent complaint activity worth understanding.
- Operating tenure — With under four years since licensing in August 2022, this is a relatively short operating history, so the volume of findings is concentrated rather than spread across a long track record.
- 1.Which categories of allegations were substantiated in the past three years, and what corrective actions were taken and verified?
- 2.What specific issues led to the Type A citations, and have they been resolved with follow-up inspections confirming correction?
- 3.Given that complaint investigations far exceed inspections, what is driving the volume of complaints, and how does the community track and respond to them?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #198603586
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 3
- Complaint investigation visits
- 39
- Type A citations · most severe class
- 11
- Type B citations · administrative
- 13
- Substantiated allegations
- 12
Available reports · 49
Complaint investigation
May 8, 2026
Complaint investigation
May 7, 2026
Complaint investigation
Mar 26, 2026
Complaint investigation
Feb 24, 2026
Complaint investigation
Oct 16, 2025
1–5 of 49 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$2,850 / mo
- Shared Rooms
- $2,850 / mo
- Private Rooms
- $4,500 / mo
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Wheelchair accessible
Specialized Care
1 service
- Respite / Short-term care
Daily life & programs
Spaces & services
Amenities
17 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
3 features- Walking paths
- Garden / Courtyard
- Outdoor common space
Dining Options
6 features
- Kosher meals available
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
Transportation
1 feature- Scheduled transportation
Family & Visitors
1 feature- Family support services
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
4.8Average RatingAveraged from 19 reviews published on other websites
AI review summary
Families overwhelmingly praise the warm, family-like care and responsive leadership at Henrietta's Leven Oaks, though one serious memory-care security lapse and staffing turnover deserve direct questions.
Read Full SummaryRead less
- Staff & care — Reviewers repeatedly describe caregivers, med techs, and administrators as loving, attentive, and treating residents like family members rather than institutional cases.
- Communication — Families consistently highlight that administrators and nurses respond quickly to calls and texts and keep them informed of their loved one's status.
- Atmosphere & grounds — The historic building with craftsman details, a fruit-tree-filled yard, and a walkable neighborhood is frequently described as cozy and homelike rather than clinical.
- Activities — Residents are said to enjoy daily programming such as seated aerobics and arts and crafts tailored to different ability levels.
- Cleanliness & maintenance — Multiple visitors and families describe the community as consistently clean during both tours and ongoing stays.
- Staff & care — One family reported their loved one was able to leave the community unnoticed despite it being marketed as memory care, so ask specifically about door security and elopement protocols.
- Communication — That same reviewer described being told the community was understaffed and received no explanation when they moved their family member out, so it's worth asking how staffing levels and departures are handled today.
- Daily life & dignity — A reviewer noted that a change in executive staff caused turnover that affected stability for residents, so ask how leadership transitions are currently managed.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
Be the first to share your experience and help other families.
Languages spoken
Languages spoken
Around the neighborhood
See what's nearby Henrietta's Leven Oaks By Serenity Care Health, including hospitals, pharmacies, and groceries.
Senior Places is not affiliated with, endorsed by, or operated by Henrietta's Leven Oaks By Serenity Care Health. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
Are you the owner or operator of Henrietta's Leven Oaks By Serenity Care Health?
Claim this profile to update your pricing, photos, and details. Complete profiles match more accurately — our Smart Match technology scores every community against what each family actually needs.