Bonnie's Care Home

Bonnie's Care Home has accumulated a concerning compliance record over its nearly five years of operation, with 10 Type A citations (serious violations affecting resident safety or care) and 14 Type B citations (administrative or non-serious findings) across four inspections and seven complaint investigations. The facility has also had five substantiated allegations out of ten total investigated, meaning roughly half of the allegations brought to the state's attention were confirmed through investigation. The high volume of complaint investigations compared to routine inspections suggests ongoing issues that prompted regulatory scrutiny beyond standard oversight cycles. However, the recent three-year period shows some improvement, with no Type A citations from complaint visits and only two Type B citations, though two allegations were still substantiated during this timeframe. Given this small six-bed facility's mixed record, families should ask the administrator which specific categories of allegations were substantiated, what corrective actions were taken and verified by the state, and how the facility has addressed the underlying issues that led to the serious violations in earlier years.