Mission Viejo, California
Eleonor's Place 4
Assisted Living · Residential Care
24431 Zandra Drive, Mission Viejo, CA 92691
Eleonor's Place 4 is an intimate six-bed community in Mission Viejo, California, offering assisted living and residential care services.
- Licensed capacity
- 6 residents
Maximum licensed size, not current occupancy.
- Licensed since
- March 2021
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 1
AI summary
Eleonor's Place 4 has 2 Type A findings across 5.4 years of operation, with 1 of those occurring within the past three years alongside its lone substantiated allegation.
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- Track record — Over its licensed period this small 6-bed home has accumulated 2 Type A findings (the most severe citation class, tied to resident safety or care) and 4 Type B findings (administrative issues like paperwork or posting), a moderate footprint for a home this size.
- Recent 3 years — One of the two Type A findings and the one substantiated allegation both fall within the past three years, so this is not an old, settled matter — it's part of the community's current record.
- Complaints — Six complaint investigations have been filed against four routine inspections, and of the allegations reviewed, 1 was substantiated, 7 unsubstantiated, and 1 unfounded — roughly 11% of investigated allegations were confirmed.
- Operating tenure — The community has been licensed since March 2021, so just over five years and four dated inspection cycles inform this record, a reasonable but not extensive base for judging long-term consistency.
- 1.Can you walk through what the most recent Type A finding involved and what corrective steps were taken?
- 2.What was the nature of the substantiated allegation, and how was it resolved and verified by the state?
- 3.Given six complaint investigations in this period, what changes have been made to reduce complaints going forward?
Source: California Department of Social Services (CDSS)
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- License number
- License #306005927
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 6
- Type A citations · most severe class
- 2
- Type B citations · administrative
- 4
- Substantiated allegations
- 1
Available reports · 9
Facility evaluation
Mar 4, 2026
Complaint investigation
Dec 23, 2025
Complaint investigation
Jun 13, 2025
Facility evaluation
Jun 13, 2025
Complaint investigation
Apr 22, 2025
1–5 of 9 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,200 / mo
- Shared Rooms
- $4,200 / mo
- Private Rooms
- $5,300 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
- Diabetes / insulin management
- Incontinence care
Specialized Care
1 service
- Dementia care
Daily life & programs
Spaces & services
Amenities
7 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
- Activity room
- Private bathroom
Outdoor Spaces
3 features- Walking paths
- Garden / Courtyard
- Outdoor common space
Dining Options
3 features- All-day / Flexible meal times
- Accommodates special diets
- Vegetarian/Vegan Options
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
5.0Average RatingAveraged from 9 reviews published on other websites
AI review summary
Reviews are sharply split: recent accounts describe warm, attentive care, while older reviews raise serious safety, honesty, and financial concerns worth investigating directly.
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- Staff & care — Several families describe caregivers as loving, knowledgeable, and attentive, with residents feeling safe and well looked after.
- Atmosphere & grounds — Reviewers frequently note the community feels clean, homelike, and comfortable rather than institutional.
- Value & pricing — Some families found the rates affordable and felt they got good value for the care provided.
- Staff & care — Older reviews describe delayed responses to falls and medical needs, including a report that a nurse was not called for two days after an injury; ask how incidents and emergencies are handled today.
- Financial transparency — One family described unexpected charges, such as an added hospice fee and required prepayment, that were not discussed upfront; confirm all costs and contract terms in writing before move-in.
- Communication — There are accounts of the community being unresponsive to requests for information and dismissive of complaints; ask current families how responsive management is to concerns.
- Dining — An older review describes poor and insufficient food, though more recent reviewers say residents are well fed, so it's worth asking about current meal quality and options.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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