Mentone, California
Rose Garden Residential Care
Memory Care
1350 Wabash Avenue., Mentone, CA 92359
Rose Garden Residential Care in Mentone, California provides memory care services in a community of 63 licensed beds.
- Licensed capacity
- 63 residents
Maximum licensed size, not current occupancy.
- Licensed since
- December 2014
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 4
- Complaints with substantiated allegations
- 13
AI summary
Rose Garden Residential Care has accumulated 8 Type A findings (the most severe citation class, involving resident safety or care) and 16 Type B findings (administrative issues) over 11.7 years of operation, with 4 of the Type A findings occurring within just the past three years alongside a heavy volume of complaint…
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activity.
- Track record — Across nearly 12 years of operation, the community has drawn 8 Type A and 16 Type B citations, a pattern that warrants direct conversation rather than a quick glance at the numbers.
- Recent 3 years — Half of the lifetime Type A findings (4 of 8) and the majority of Type B findings (14 of 16) were issued in just the last three years, indicating the concerning pattern is recent rather than historical.
- Complaints — Complaint investigations (57 total, 33 in the past three years) far outnumber routine inspections (5 total, 9 recent), meaning most of what's known about this community comes from responding to concerns rather than scheduled reviews.
- Severity — Of the 124 allegations investigated over the community's history, 20 were substantiated (about 16%), with all 20 substantiated allegations falling within the recent three-year window.
- 1.Which categories of allegations were substantiated in the past three years, and what corrective actions were taken and verified?
- 2.What specifically led to the 4 Type A citations issued in the last three years, and have the underlying issues been resolved?
- 3.Given the high volume of complaint investigations relative to inspections, what steps has the community taken to reduce the number of complaints filed against it?
Source: California Department of Social Services (CDSS)
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- License number
- License #366426422
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 57
- Type A citations · most severe class
- 8
- Type B citations · administrative
- 16
- Substantiated allegations
- 20
Available reports · 66
Complaint investigation
Apr 29, 2026
Complaint investigation
Apr 15, 2026
Complaint investigation
Mar 30, 2026
Facility evaluation
Mar 24, 2026
Complaint investigation
Feb 19, 2026
1–5 of 66 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Memory CareStarting at$3,700 / mo
- Shared Rooms
- $3,700 / mo
- Private Rooms
- $4,200 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
8 services
- Medication management
- 24-hour supervision
- Mobility assistance
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Wheelchair accessible
Specialized Care
3 services
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
18 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Spa services
- Beauty salon / Barber
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
5 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
Dining Options
6 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
Transportation
1 feature- Scheduled transportation
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
3.6Average RatingAveraged from 64 reviews published on other websites
AI review summary
Reviews are sharply split between grateful families praising warm, attentive staff and beautiful grounds, and others reporting serious neglect, hygiene failures, and mismanagement — thorough in-person vetting is essential.
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- Staff & care — Many families describe caregivers and nurses as kind, attentive, and treating residents with dignity, including compassionate support during end-of-life moments.
- Atmosphere & grounds — Reviewers consistently highlight the beautiful, well-kept landscaping and a home-like, garden setting with outdoor areas residents can enjoy.
- Activities — An active activities program including crafts, gardening, dancing, and events like a Valentine Queen contest is frequently mentioned as keeping residents engaged.
- Communication — Several families report that management and med staff respond quickly to concerns, especially medical ones, and keep them informed.
- Staff & care — A number of reviews describe serious neglect, including residents found in soiled clothing, unbathed for extended periods, weight loss, and delayed medical attention after falls or injuries; ask how care concerns are monitored and escalated.
- Cleanliness & maintenance — While many call the facility clean, other reviewers report strong odors, dirty diapers left unattended, and unsafe room conditions, so a firsthand tour and unannounced visit are worth doing.
- Staff & care — Multiple reviews mention being understaffed, with only a couple of caregivers reportedly overseeing dozens of residents; ask about current staff-to-resident ratios, especially during evenings and weekends.
- Financial transparency — At least one family described continued billing after a resident left the community with unresponsive corporate follow-up; confirm billing, notice, and refund policies in writing before move-in.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
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