Los Angeles, California
The Plaza at Westwood
Assisted Living · Independent Living
2228 Westwood Boulevard, Los Angeles, CA 90046
The Plaza at Westwood is a senior living community in the Westwood neighborhood of Los Angeles offering independent living and assisted living.
- Licensed capacity
- 136 residents
Maximum licensed size, not current occupancy.
- Licensed since
- May 2021
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 4
AI summary
Across just over five years of operation, The Plaza at Westwood has no Type A findings but has drawn a notably high volume of complaint investigations, including 3 substantiated allegations, which is worth discussing directly with the community.
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- Track record — No Type A citations (the state's most severe class, tied to resident safety or care) have been issued in over five years of licensure, and the 4 Type B citations recorded are administrative in nature, such as paperwork or posting issues.
- Complaints — The community has been the subject of 39 complaint investigations against only 3 routine inspections, a volume worth understanding given its 136-bed size, and 3 of those investigated allegations were substantiated.
- Recent 3 years — The pattern is consistent rather than worsening: 23 of the 39 total complaint investigations and all 3 substantiated allegations fall within the past three years, with no Type A citations in that window either.
- Operating tenure — At just over five years since licensing in 2021, the community has a moderate operating history; three routine inspections during that time provide a reasonable but not extensive basis for judging consistency.
- 1.What were the 3 substantiated allegations about, and what corrective actions were taken and verified afterward?
- 2.Given the high number of complaint investigations relative to routine inspections, what categories of complaints are most common here?
- 3.Has the community changed any staffing, training, or procedures in response to the complaint volume over the past three years?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #198320197
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 3
- Complaint investigation visits
- 39
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 4
- Substantiated allegations
- 3
Available reports · 41
Complaint investigation
May 7, 2026
Complaint investigation
Apr 20, 2026
Complaint investigation
Mar 27, 2026
Complaint investigation
Jan 7, 2026
Complaint investigation
Dec 2, 2025
1–5 of 41 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$3,500 / mo
- Shared Rooms
- $3,500 / mo
- Private Rooms
- $4,500 / mo
- 1-Bedroom
- $6,900 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
8 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Incontinence care
- Non-ambulatory care
- Wheelchair accessible
Specialized Care
2 services
- Respite / Short-term care
- Cognitive learning center
Daily life & programs
Spaces & services
Amenities
20 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Beauty salon / Barber
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
- Pet Friendly
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
- Raised garden beds
Dining Options
8 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- Kosher meals available
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
4.2Average RatingAveraged from 55 reviews published on other websites
AI review summary
Families consistently praise attentive, long-tenured staff and strong leadership, but should verify current activity offerings, pricing structure, and how concerns get resolved with management.
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- Staff & care — Reviewers repeatedly describe staff as attentive, kind, and going above and beyond, with many naming specific caregivers, nurses, and front desk staff by name over multiple years.
- Communication — Directors, especially Luz Rose, are frequently singled out as warm, responsive, and hands-on in helping families navigate care transitions, including end-of-life and hospice arrangements.
- Dining — Multiple reviews across different years describe the food as good, with variety and options including vegetarian and special diets.
- Activities — Recent reviews mention a full activity calendar including art, exercise, group walks, live music, and outings, along with on-site amenities like a beauty salon.
- Atmosphere & grounds — Reviewers describe the community as clean, elegant, and centrally located, with a warm, non-institutional feel and a lovely outdoor space.
- Communication — A small number of reviews describe breakdowns between management and residents or families, including one account of an attempted eviction and another citing poor communication despite good direct care staff.
- Activities — Some older reviews mention limited or unengaging activities for residents with mobility or vision limitations, so families should confirm how programming is adapted for higher-need residents today.
- Value & pricing — Several reviewers found the community expensive relative to others in the area, so families should clarify base pricing, add-on fees like laundry, and how costs change as care needs increase.
- Cleanliness & maintenance — A few older reviews mention outdated rooms, window air conditioning units, and uncleaned carpets, so it's worth confirming the current condition and renovation status of specific rooms.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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