The Plaza at Westwood

The Plaza at Westwood has generated significant regulatory attention since licensing in 2021, with 39 complaint investigations compared to just 3 routine inspections over five years of operation. While the community has avoided serious Type A violations affecting resident safety or care, it has accumulated 4 Type B citations for administrative or non-serious findings and 3 substantiated allegations out of 74 total allegations investigated. The substantiation rate of roughly 4% suggests that most complaints were found to lack merit, but families should ask the community which categories of allegations were substantiated and what corrective actions were taken and verified. The high volume of complaint investigations — averaging nearly 8 per year at this 136-bed facility — indicates ongoing concerns that have prompted frequent regulatory scrutiny. Despite this pattern, routine CDSS inspections have found the community compliant with core requirements like resident care plans and medication management, with only minor administrative citations identified. Families should inquire about the specific nature of the substantiated allegations and the community's plans to address the underlying issues driving the frequent complaints.