The Pinnacles at Burton - South

The Pinnacles at Burton - South has operated for more than 25 years with a mixed compliance record that includes several areas of concern for families to explore. Over the licensed period, the community has received 13 Type B citations (administrative or non-serious findings related to areas like paperwork and minor procedure gaps) but no Type A citations (serious violations affecting resident safety or care). The state has substantiated 8 allegations against the facility, meaning roughly 30% of investigated complaints were found to have merit, while complaint investigations significantly outnumber routine inspections. The recent three-year period shows an active pattern with 7 substantiated allegations and 8 Type B citations from complaint visits, indicating ongoing regulatory attention rather than improvement. Families should ask the community which categories of allegations were substantiated, what specific corrective actions were taken and verified, and how the facility plans to address the elevated complaint activity that has prompted frequent state investigations.