Los Angeles, California
The Pinnacles at Burton - South
Assisted Living · Independent Living · Memory Care
8750 Burton Way, Los Angeles, CA 90048
The Pinnacles at Burton - South in Los Angeles provides assisted living, independent living, and memory care services.
- Licensed capacity
- 200 residents
Maximum licensed size, not current occupancy.
- Licensed since
- June 1999
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 5
AI summary
Over 27 years of operation, The Pinnacles at Burton - South has never received a Type A citation (the state's most severe class, tied to resident safety or care), but complaint activity is frequent and concentrated in the recent period, with 6 of 7 recent complaint investigations resulting in substantiated allegations.
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- Track record — Across more than 27 years, the community has accumulated 13 Type B administrative citations (paperwork, posting, or minor procedural gaps) but zero Type A findings, indicating no documented pattern of safety-level violations over its full history.
- Recent 3 years — Complaint activity has intensified recently: 7 of the 10 lifetime complaint investigations and 6 of the 8 substantiated allegations occurred in just the past 3 years, a notable concentration relative to the community's long operating history.
- Complaints — Complaint investigations (14 lifetime) far outnumber routine inspections (5 lifetime), and the substantiation rate sits near 30%, meaning most investigated allegations were not confirmed, but a meaningful minority were.
- Operating tenure — With 27 years of licensure and 200 beds, this is a large, long-tenured community, so the recent uptick in substantiated allegations stands out against an otherwise long track record rather than reflecting a brand-new or small-scale operation.
- 1.What specific categories of allegations were substantiated in the recent complaint investigations, and what corrective actions were taken?
- 2.Has the facility changed staffing, management, or procedures in response to the increase in complaints over the past two years?
- 3.How does the facility verify that corrective actions from substantiated complaints have actually resolved the underlying issues?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #197602106
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 14
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 13
- Substantiated allegations
- 8
Available reports · 17
Complaint investigation
Nov 16, 2025
Complaint investigation
Sep 24, 2025
Facility evaluation
Jul 16, 2025
Complaint investigation
Jul 1, 2025
Facility evaluation
Jun 5, 2025
1–5 of 17 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$6,700 / mo
- Private Rooms
- $6,700 / mo
- Studios
- $7,400 / mo
- 1-Bedroom
- $8,600 / mo
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
- Incontinence care
- Diabetes / insulin management
Specialized Care
1 service
- Dementia care
Daily life & programs
Spaces & services
Amenities
18 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Beauty salon / Barber
- Café / Bistro
Outdoor Spaces
4 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- Patio seating areas
Dining Options
6 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
Transportation
1 feature- Scheduled transportation
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
5.0Average RatingAveraged from 15 reviews published on other websites
AI review summary
Most families report attentive staff, restaurant-quality dining, and clean, welcoming surroundings, though a few reviews raise staffing and memory care concerns worth asking about directly.
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- Staff & care — Reviewers repeatedly describe staff as kind, attentive, responsive, and willing to go out of their way, from personal conversation at meals to quick help with repairs.
- Dining — Multiple families call the food restaurant-quality with good variety, fresh ingredients, and options like alternate entrees or special requests honored.
- Atmosphere & grounds — The community is frequently described as clean, bright, and homelike, with attractive common areas, courtyards, and well-kept rooms.
- Activities — Residents enjoy a full activity calendar including card games, exercise classes, outside trips, and special events like Shabbat services or film screenings.
- Communication — Several reviewers note staff are open to concerns and responsive when families raise questions or requests.
- Staff & care — One review describes short staffing and high turnover specifically in memory care, along with concerns about staff expertise and language communication, which is worth asking about directly.
- Daily life & dignity — A review mentions personal laundry pickup being inconsistent, so families should confirm how laundry service works and how often it's collected.
- Communication — An older review described an unwelcoming front desk experience and dated rooms, so it's worth touring in person to see current conditions and first impressions.
- Value & pricing — Transportation availability was described as inconsistent in one review, so families should verify scheduling requirements and reliability of the driver service on a tour.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
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