Los Angeles, California
Promise Assisted Living
Assisted Living · Memory Care · Independent Living
1231 South Alvarado Street, Los Angeles, CA 90006
Promise Assisted Living is a licensed residential care facility in Los Angeles offering 24-hour supervised care with meals, activities, and health management for seniors, including those with advanced illness or short life expectancy.
- Licensed capacity
- 22 residents
Maximum licensed size, not current occupancy.
- Licensed since
- April 2014
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 3
AI summary
Over more than 12 years of operation, Promise Assisted Living has accumulated 12 Type A findings (the state's most severe citation class, tied to resident safety or care) and 15 Type B administrative findings, though none of the Type A findings fall within the past three years of dated visits.
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- Track record — The lifetime record shows 12 Type A and 15 Type B citations across the licensed period, a substantial count for a 22-bed community, alongside 10 substantiated allegations out of 52 investigated.
- Recent 3 years — The three most recent inspections show zero Type A citations, with findings in that window limited to 7 Type B administrative citations, suggesting the trajectory has improved even though the lifetime total remains significant.
- Complaints — Complaint investigations (26 lifetime, 11 in the past three years) far outnumber routine inspections (5 lifetime), and 7 of the most recent complaints were substantiated, so complaint activity has been a persistent and recent source of findings, not just a historical pattern.
- Operating tenure — Licensed since 2014, the community has over 12 years of history and five inspection cycles to draw on, which gives real weight to both the concerning lifetime total and the cleaner recent trajectory.
- 1.Can you walk through what the 12 Type A citations involved over the years and what changed to bring recent inspections to zero Type A findings?
- 2.Which categories of allegations were substantiated in the past three years, and what corrective actions were taken and verified?
- 3.Given that complaint investigations have been frequent and ongoing, what is the current process for responding to and resolving resident or family complaints?
Source: California Department of Social Services (CDSS)
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- License number
- License #197608604
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 26
- Type A citations · most severe class
- 12
- Type B citations · administrative
- 15
- Substantiated allegations
- 10
Available reports · 26
Complaint investigation
May 12, 2026
Facility evaluation
Mar 9, 2026
Complaint investigation
Mar 6, 2026
Facility evaluation
Apr 25, 2025
Complaint investigation
Mar 1, 2025
1–5 of 26 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$5,200 / mo
- Shared Rooms
- $5,200 / mo
- Private Rooms
- $6,700 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Wheelchair accessible
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Daily life & programs
Spaces & services
Amenities
9 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Pet Friendly
- Art studio / Craft room
- Beauty salon / Barber
- Laundry service / Dry cleaning
- Activity room
- Private bathroom
Outdoor Spaces
3 features- Garden / Courtyard
- Outdoor common space
- Walking paths
Dining Options
5 features
- Kosher meals available
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Vegetarian/Vegan Options
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
1 feature- Guest meals available
Community Services
2 features- Move-in coordination
- Base Medicaid Accepted
Reviews
Online reputation
3.7Average RatingAveraged from 11 reviews published on other websites
AI review summary
Reviews are sharply split between happy families praising cleanliness and food and alarming accounts of severe understaffing and safety lapses, so thorough in-person vetting is essential.
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- Dining — Several families describe the food as smelling and tasting good, with meals consistently mentioned as a highlight.
- Atmosphere & grounds — Some reviewers found the community clean and comfortable, citing spacious rooms and pleasant common areas.
- Staff & care — A few visitors observed staff engaging warmly with residents and providing companionship for those who would otherwise be alone.
- Staff & care — Multiple reviews describe severe understaffing, including one account of a single exhausted caretaker responsible for 15 residents with no nurse or supervisor present, so families should ask about staff-to-resident ratios and coverage at all hours.
- Communication — At least one prospective family described being treated rudely and dismissively when calling to ask basic questions, which is worth probing during a tour or intake call.
- Cleanliness & maintenance — While some reviewers call the facility clean, others report unsanitary surroundings and a lack of upkeep behind the building, so a firsthand walk-through is recommended.
- Communication — A former employee alleged that management prioritized profit over care and that staff gossiped about residents, a claim families should raise directly with current leadership.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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