Los Angeles, California
Melrose Gardens
Assisted Living · Memory Care · Independent Living
960 North Martel Avenue, Los Angeles, CA 90046
Melrose Gardens is a senior living community in Los Angeles offering independent living, assisted living, and memory care, including a structured early-memory-care program and separate cottages for late-stage memory care and dementia.
- Licensed capacity
- 100 residents
Maximum licensed size, not current occupancy.
- Licensed since
- September 2023
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 2
- Complaints with substantiated allegations
- 1
AI summary
Melrose Gardens has logged 2 Type A findings — the state's most severe citation class, covering resident safety and care — within just the past three years of a 2.9-year licensing history, alongside a high volume of complaint activity.
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- Track record — The lifetime record shows no Type A citations counted historically and just one administrative (Type B) citation, but the two Type A findings recorded during complaint investigations fall within the recent three-year window, meaning they represent the most current picture of the community, not an old or resolved issue.
- Complaints — Fifteen complaint investigations were conducted in the past three years against only two routine inspections, a notably high ratio that suggests families or staff have raised concerns with some frequency; one allegation was substantiated out of 31 investigated, a substantiation rate of roughly 3%.
- Operating tenure — Melrose Gardens has been licensed for under three years, so this entire record — including the Type A findings — reflects the community's full operating history to date rather than an isolated stretch; there is not yet a longer track record to draw on for reassurance.
- Severity — Both Type A citations were tied to complaint investigations rather than routine inspections, meaning they arose from specific concerns raised about the community rather than general compliance sweeps.
- 1.Can you walk us through what the two Type A citations involved and what corrective actions were taken and verified by the state?
- 2.Given the high number of complaint investigations relative to inspections, what categories of concerns have been raised most often?
- 3.What changes has the community made since the most recent citation to prevent similar findings going forward?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #197610370
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 2
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 1
- Substantiated allegations
- 0
Available reports · 28
Complaint investigation
Jun 9, 2026
Complaint investigation
Apr 13, 2026
Complaint investigation
Mar 27, 2026
Complaint investigation
Mar 27, 2026
Complaint investigation
Jan 15, 2026
1–5 of 28 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$6,700 / mo
- Private Rooms
- $6,700 / mo
- Studios
- $7,400 / mo
- 1-Bedroom
- $8,600 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
3 services
- Dementia care
- Respite / Short-term care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
21 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Spa services
- Beauty salon / Barber
- Fireplace / Common fireplace
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
Outdoor Spaces
5 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
Dining Options
7 features
- Professional chef
- Accommodates special diets
- Restaurant-style dining
- Vegetarian/Vegan Options
- All-day / Flexible meal times
- Room service
- Private Dining Room
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
4.3Average RatingAveraged from 45 reviews published on other websites
AI review summary
Families consistently praise Melrose Gardens for attentive, loving staff and a small, home-like community, though a few note rising staff turnover and tight room sizes as worth asking about.
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- Staff & care — Reviewers repeatedly describe caregivers, med techs, and directors as warm, attentive, and quick to respond, often knowing residents individually thanks to the community's small size.
- Atmosphere & grounds — Many describe a clean, cheerful, home-like environment with flowers in the foyer and a genuinely welcoming feel upon entering.
- Value & pricing — Several families call the community a great value with competitive rates and few extra charges compared to pricier alternatives.
- Activities — Reviewers note staff actively encourage participation in activities and social engagement, helping residents open up and thrive even when initially reluctant.
- Communication — Multiple family members mention directors and executive staff who personally follow up, return calls quickly, and keep them informed of any issues.
- Staff & care — One reviewer noted turnover in administrative and caregiving staff without proactive communication about the changes, so families should ask how leadership transitions are handled.
- Daily life & dignity — A family mentioned room sizes felt a little small, so it's worth touring in person to assess space and layout for specific needs.
- Value & pricing — Pricing was described as above budget for at least one family, so it's worth confirming current rates and how costs scale with higher levels of care.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Melrose Gardens. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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