Los Angeles, California
Hollenbeck Palms
Assisted Living · Memory Care · Independent Living
573 South Boyle Avenue, Los Angeles, CA 90033
Hollenbeck Palms in Los Angeles offers assisted living, memory care, and independent living services across a community of 185 licensed beds.
- Licensed capacity
- 185 residents
Maximum licensed size, not current occupancy.
- Licensed since
- April 1993
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
No recent serious complaint findings
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 0
AI summary
Hollenbeck Palms shows 2 Type A findings across more than 33 years of operation, with none in the past three years despite continued inspection and complaint activity.
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- Track record — Over 33 years of licensed operation, the community has accumulated 2 Type A findings (the state's most severe citation class, tied to resident safety or care) and 1 Type B administrative finding, a light footprint for a large 185-bed community offering assisted living, memory care, and independent living.
- Recent 3 years — The past three years include 5 inspections and 4 complaint investigations, all resolved with zero Type A or Type B citations and zero substantiated allegations, indicating the lifetime Type A findings occurred earlier in the community's history.
- Complaints — Four complaint investigations were completed with no allegations substantiated, two unsubstantiated and one unfounded, suggesting concerns raised were looked into without confirmed care failures.
- Operating tenure — More than three decades of continuous licensure gives this record substantial weight; the recent clean stretch across both routine inspections and complaint visits points to a stable and consistent operating pattern.
Source: California Department of Social Services (CDSS)
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- License number
- License #191800001
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 4
- Type A citations · most severe class
- 2
- Type B citations · administrative
- 1
- Substantiated allegations
- 0
Available reports · 14
Complaint investigation
Apr 27, 2026
Facility evaluation
Mar 5, 2026
Complaint investigation
Feb 26, 2026
Complaint investigation
Nov 24, 2025
Facility evaluation
Apr 17, 2025
1–5 of 14 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Ask for current pricing
Contact our team for room options and a personalized quote.
Care & support
Daily Care Services
10 services
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Medication management
- Bathing & dressing assistance
- Diabetes / insulin management
- Non-ambulatory care
- 24-hour nursing
- Physical therapy on-site
- Mobility assistance
- Incontinence care
Specialized Care
4 services
- Parkinson's program
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
20 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
- Beauty salon / Barber
- Piano / Music room
- Café / Bistro
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- Patio seating areas
- Putting green / Golf
- Raised garden beds
Dining Options
9 features
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
- Room service
- All-day / Flexible meal times
- Locally-inspired cuisine
- Accommodates special diets
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
4.8Average RatingAveraged from 60 reviews published on other websites
AI review summary
Families and residents consistently praise attentive staff, beautiful grounds, and strong dining, though older buildings and financial entry requirements are worth clarifying upfront.
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- Staff & care — Reviewers repeatedly describe staff as kind, professional, and responsive, from handling dementia-related challenges to arranging rapid medical transport.
- Atmosphere & grounds — The 8-acre campus, gardens, fountains, and downtown LA views are consistently called beautiful and resort-like.
- Dining — Many reviewers highlight abundant, high-quality food with extensive vegetarian, vegan, and gluten-free options, though one recent review noted a dip in quality since 2020.
- Activities — Residents mention robust programming including outings, entertainment, crafts, fitness classes, and resident-run interest groups.
- Communication — Families note that staff proactively update them on medical, social, and physical changes affecting their loved ones.
- Financial transparency — One reviewer mentioned a large financial guarantee requirement that reportedly prevented a tour, so families should clarify entry costs and refundability upfront.
- Cleanliness & maintenance — A couple of reviewers described parts of the main and assisted living buildings as outdated, particularly for wheelchair and walker accessibility, so it's worth touring those specific units.
- Value & pricing — The all-levels-of-care pricing model is seen as a valuable long-term option but requires a significant upfront investment worth discussing in detail.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
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