Long Beach, California
Palmcrest Grand Residence
Assisted Living · Memory Care · Independent Living
3503 Cedar Avenue, Long Beach, CA 90807
Palmcrest Grand Residence is an assisted living and memory care community in Long Beach, California, offering studio, one-bedroom, two-bedroom, and companion suite floor plans.
- Licensed capacity
- 262 residents
Maximum licensed size, not current occupancy.
- Licensed since
- March 2016
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 10
- Complaints with substantiated allegations
- 14
AI summary
Palmcrest Grand Residence has accumulated 11 Type A findings — the state's most severe citation class, tied to resident safety or care — over 10.4 years of operation, with 10 of those occurring within just the past three years.
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- Recent 3 years — Nearly all of the lifetime Type A findings (10 of 11) and the large majority of substantiated allegations (20 of 24) fall within the past three years, meaning the record has intensified recently rather than improved.
- Complaints — Complaint investigations (80 total, 41 in the past three years) vastly outnumber routine inspections (6 lifetime, 8 recent), indicating much of the oversight activity here has been reactive, driven by outside reports rather than scheduled checks.
- Substantiation pattern — About 15% of the 160 investigated allegations were substantiated, with 24 confirmed and 135 unsubstantiated; the substantiated count alone is significant given the community's size and warrants direct follow-up.
- Track record — Across 262 beds and more than a decade of licensure, the combination of 11 Type A and 28 Type B (administrative) citations reflects a pattern worth understanding in detail rather than a single isolated incident.
- 1.Can you walk through what specifically was cited in the Type A findings from the past three years and what corrective actions were taken?
- 2.Which categories of allegations were substantiated, and how were the corrective actions verified by the state?
- 3.What changes has leadership made recently in staffing, training, or care protocols in response to the increase in complaint investigations?
Source: California Department of Social Services (CDSS)
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- License number
- License #198602069
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 6
- Complaint investigation visits
- 80
- Type A citations · most severe class
- 11
- Type B citations · administrative
- 28
- Substantiated allegations
- 24
Available reports · 90
Facility evaluation
May 21, 2026
Complaint investigation
May 21, 2026
Complaint investigation
Apr 30, 2026
Complaint investigation
Apr 9, 2026
Complaint investigation
Apr 9, 2026
1–5 of 90 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$2,800 / mo
- Shared Rooms
- $2,800 / mo
- Private Rooms
- $3,800 / mo
Memory CareStarting at$3,800 / mo
- Shared Rooms
- $3,800 / mo
- Private Rooms
- $5,000 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Bathing & dressing assistance
- Wheelchair accessible
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
21 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Beauty salon / Barber
- On-site market / Store
- Fireplace / Common fireplace
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Spa services
- Housekeeping Included
- Laundry service / Dry cleaning
- Swimming pool / Hot tub
Outdoor Spaces
5 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
Dining Options
8 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Altered-texture food options
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Postal / Mail services
Reviews
Online reputation
5.0Average RatingAveraged from 97 reviews published on other websites
AI review summary
Most families describe warm, attentive staff and a beautiful, well-run community, but a handful of serious care and safety lapses over the years make it worth asking pointed questions before moving in.
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- Staff & care — Reviewers consistently describe caregivers and administrators as kind, attentive, and compassionate, with many singling out specific staff members for going above and beyond.
- Atmosphere & grounds — Families repeatedly call the community beautiful, clean, and welcoming, with attractive common areas, courtyards, and recent renovations.
- Activities — Residents frequently mention enjoying activities like Wii bowling, movies, exercise classes, and holiday events that keep them engaged and social.
- Communication — Many families praise staff for guiding them through the healthcare and admissions process and keeping them informed, especially during transitions or medical events.
- Dining — Most reviewers describe the food as good or better than expected, though a few call it bland, greasy, or repetitive.
- Staff & care — A small number of reviews describe serious lapses, including a missed stroke, overmedication, an abrupt discharge of a fall-risk resident, and slow response times for help; ask how care escalation and staff training are handled.
- Cleanliness & maintenance — While most reviewers praise cleanliness, a few mention lost or mismatched laundry, delayed maintenance repairs, and stolen belongings, so it's worth asking about item security and upkeep turnaround.
- Communication — Some reviewers note inconsistent responsiveness from front-desk or administrative staff and unclear pricing details, so confirm how billing, service inclusions, and family updates are communicated.
- Value & pricing — A few reviews mention discrepancies between promised and delivered services or supply shortages like diapers, so it's worth clarifying what's included at each care level and how fees adjust over time.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
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