Hacienda Grande Senior Assisted Living

Over nearly 20 years of operation, Hacienda Grande Senior Assisted Living has accumulated a mixed compliance record that includes 2 Type A citations (serious violations affecting resident safety or care), 14 Type B citations (administrative or non-serious findings), and 7 substantiated allegations from complaint investigations. The community has faced significantly more complaint investigations than routine inspections — 26 complaints versus 5 inspections — which indicates a pattern of resident or family concerns prompting state oversight. Roughly 16% of investigated allegations were substantiated, meaning the state found merit in a notable portion of the complaints filed. However, the recent record shows improvement, with no Type A citations in the past three years and only 3 Type B findings from complaint visits, though 2 allegations were still substantiated during this period. Families should ask the community which categories of allegations were substantiated over the years and what specific corrective actions were taken and verified by the state. Despite the compliance challenges, the community has maintained its license through more than 19 years of operation, suggesting ongoing efforts to address identified issues while continuing to serve its 120-bed capacity.