Long Beach, California
Bay Towers at Bixby Knolls
Assisted Living · Independent Living
3737 Atlantic Avenue, Long Beach, CA 90807
Bay Towers at Bixby Knolls is a senior living community in Long Beach, California offering Independent Living, Assisted Living, Senior Apartments, and Respite Care.
- Licensed capacity
- 65 residents
Maximum licensed size, not current occupancy.
- Licensed since
- September 2023
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 3
AI summary
Bay Towers at Bixby Knolls has no Type A findings across its 2.9 years of operation, but 11 Type B administrative citations and 2 substantiated allegations have accumulated over that period, with complaint activity outpacing routine inspections.
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- Track record — No Type A citations have been issued during the community's licensed history, while 11 Type B administrative citations (paperwork, posting, or minor procedural gaps) have been recorded, indicating findings have centered on administrative rather than safety-critical matters.
- Recent 3 years — The past three years show the same pattern as the lifetime record, with 5 Type B citations and 2 substantiated allegations, so this is an active and current picture rather than an older issue that has since resolved.
- Complaints — Complaint investigations (9 lifetime, 7 in the past three years) closely track the number of inspections, and roughly 25% of investigated allegations were substantiated, meaning the majority were unsubstantiated or unfounded.
- Operating tenure — With licensing since September 2023, this community has just under three years of operating history, giving a moderate but still developing basis for judging its long-term compliance pattern.
- 1.Which categories of allegations were substantiated in the two confirmed cases, and what corrective actions were taken and verified afterward?
- 2.What specific administrative issues have driven the Type B citations, and have those processes been updated since?
- 3.Given the relatively high complaint volume relative to inspections, what steps has the community taken to reduce the number of complaints filed?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #198320315
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 3
- Complaint investigation visits
- 9
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 11
- Substantiated allegations
- 2
Available reports · 16
Complaint investigation
Dec 16, 2025
Complaint investigation
Nov 6, 2025
Complaint investigation
Nov 3, 2025
Facility evaluation
Oct 7, 2025
Facility evaluation
Sep 27, 2025
1–5 of 16 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$2,995 / mo
- Studios
- $2,995 / mo
- 1-Bedroom
- $3,162 / mo
- 2-Bedroom
- $3,462 / mo
Independent LivingStarting at$3,195 / mo
- Studios
- $3,195 / mo
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
- Incontinence care
- Diabetes / insulin management
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Daily life & programs
Spaces & services
Amenities
21 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
- Fireplace / Common fireplace
- Beauty salon / Barber
- Piano / Music room
- Café / Bistro
Outdoor Spaces
4 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- Patio seating areas
Dining Options
7 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Outdoor / Patio dining
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
4.7Average RatingAveraged from 124 reviews published on other websites
AI review summary
Long praised for warm, attentive staff and a lively community feel, but recent reviews raise real concerns about aging building systems, elevator reliability, and inconsistent management since ownership changed.
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- Staff & care — Residents and families overwhelmingly describe staff as friendly, caring, and attentive, with several naming specific team members who go above and beyond.
- Activities — A wide range of activities, live entertainment, and social programming is consistently praised, with residents forming close friendships and staying engaged.
- Dining — Many reviewers call the food good to excellent with varied menus and gourmet-style service, though a handful mention blandness or repetitive options.
- Atmosphere & grounds — Reviewers repeatedly describe the community as warm, homey, and welcoming, with pleasant grounds and apartments residents are happy to call home.
- Value & pricing — Several families note the pricing is reasonable or a good value compared to other communities they toured, especially given services included like housekeeping and meals.
- Cleanliness & maintenance — A significant number of reviews describe frequent elevator breakdowns, heating and hot water outages, and slow maintenance response, especially in the 14-story tower.
- Communication — Multiple reviewers report difficulty reaching sales or admin staff, unreturned calls, and one detailed complaint about a deposit refund that took months to resolve.
- Financial transparency — Some residents mention steep rent increases and reduced services after a change in ownership, so families should clarify how fees and included services may change over time.
- Staff & care — A few reviews note care and service quality dipped after a recent administration change, worth asking about current staffing levels and consistency.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
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