Loma Linda, California
Heritage Gardens
Assisted Living · Independent Living
25271 Barton Road, Loma Linda, CA 92354
Heritage Gardens Health Care Center is a campus of care in Loma Linda that includes a 110-bed skilled nursing and rehabilitation center along with a separate Retirement and Assisted Living community.
- Licensed capacity
- 64 residents
Maximum licensed size, not current occupancy.
- Licensed since
- January 1994
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 1
AI summary
Heritage Gardens has recorded 3 Type A findings (the state's most severe citation class, tied to resident safety or care) across 32.5 years of operation, with 1 of those occurring within the past three years alongside a steady stream of complaint investigations.
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- Track record — Over more than three decades of licensure, the community has accumulated 3 Type A and 4 Type B (administrative, paperwork or procedural) citations, a modest total relative to its long tenure but worth discussing directly.
- Recent 3 years — One Type A citation and one substantiated allegation occurred within the past three years, meaning the concern isn't purely historical — the record shows recent activity rather than a fully resolved past issue.
- Complaints — Complaint investigations (22 lifetime, 13 in the past three years) far outnumber routine inspections (4 lifetime, 5 recent), meaning most of what's known about this community's compliance comes from responding to specific complaints rather than scheduled reviews.
- Severity — Of the 35 allegations investigated over its history, 3 were substantiated (about 9%), with the rest ruled unsubstantiated or unfounded, suggesting most complaints did not hold up under investigation but a small number did.
- 1.Can you walk us through the most recent Type A citation and the substantiated allegation from the past three years — what happened and what corrective action was taken?
- 2.How does the community track and follow up on complaint investigations, given how frequently they occur here relative to routine inspections?
- 3.What changes have been made to resident care or safety protocols as a result of the substantiated allegations on record?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #360900455
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 22
- Type A citations · most severe class
- 3
- Type B citations · administrative
- 4
- Substantiated allegations
- 3
Available reports · 26
Complaint investigation
Apr 17, 2026
Complaint investigation
Apr 6, 2026
Facility evaluation
Jan 23, 2026
Complaint investigation
Jan 23, 2026
Complaint investigation
Sep 16, 2025
1–5 of 26 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,300 / mo
- Private Rooms
- $4,300 / mo
- Studios
- $5,000 / mo
- 1-Bedroom
- $6,100 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
- Diabetes / insulin management
- Incontinence care
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Daily life & programs
Spaces & services
Amenities
17 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Laundry service / Dry cleaning
- Beauty salon / Barber
Outdoor Spaces
4 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- Patio seating areas
Dining Options
5 features
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
1 feature- Family support services
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
3.1Average RatingAveraged from 57 reviews published on other websites
AI review summary
Reviews are sharply split: many praise attentive staff, cleanliness, and rehab success, but repeated reports of neglect, unsafe discharges, and slow response to medical needs demand careful vetting before committing.
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- Atmosphere & grounds — Many reviewers describe the facility as clean, attractive, and free of the unpleasant odors common in similar facilities, with spacious rooms and dining areas.
- Staff & care — Several families highlight staff who are friendly, attentive, and go above and beyond, with one case manager specifically praised for her patience and guidance.
- Activities — Residents undergoing rehab mention a range of services including physical therapy, wound care, and social activities like bingo that kept them engaged and improving.
- Value & pricing — One reviewer noted a specific, reasonable monthly rate with a modest annual increase, suggesting cost transparency at the time.
- Staff & care — Multiple serious reports describe patients left unattended for hours, including one death discovered with an untouched meal and another left in soiled conditions with an infected surgical wound, so families should ask about staffing ratios and monitoring protocols.
- Communication — Several reviewers describe difficulty getting clear answers from staff about changes in a loved one's condition and feeling dismissed when raising concerns, worth clarifying how the facility handles family inquiries.
- Daily life & dignity — There are accounts of unsafe or premature discharges, including a patient sent home unable to walk safely, so families should ask how discharge readiness is assessed and communicated.
- Dining — One reviewer noted repeated errors in accommodating a resident's restricted diet, so it's worth confirming how dietary restrictions and allergies are tracked and enforced.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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