Loma Linda, California
Excelcare
Assisted Living · Residential Care
11400 Poplar Street, Loma Linda, CA 92354
Excelcare is a residential care home in Loma Linda, California offering assisted living and residential care services.
- Licensed capacity
- 10 residents
Maximum licensed size, not current occupancy.
- Licensed since
- November 2013
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 3
- Complaints with substantiated allegations
- 5
AI summary
Excelcare has accumulated 5 Type A findings (the state's most severe citation class, tied to resident safety or care) over 12.8 years of operation, and 3 of those 5 occurred within the past three years alongside a heavy volume of complaint activity.
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- Track record — Across nearly 13 years of licensure this 10-bed home has drawn 5 Type A and 6 Type B (administrative) citations, a pattern that stands out even accounting for its long tenure.
- Recent 3 years — Rather than easing over time, the record shows the opposite trajectory: 3 of the 5 lifetime Type A findings and 6 of 6 substantiated allegations fall inside the most recent three-year window, alongside 11 complaint investigations in that same span.
- Complaints — Complaint investigations (17 lifetime) far outnumber routine inspections (4 lifetime), meaning most of what's known about this home's compliance has come from responding to specific complaints rather than scheduled reviews.
- Severity — Six of the 32 investigated allegations were substantiated (about 19%), with the rest unsubstantiated and none marked unfounded, so the concerns raised were not dismissed outright even when not confirmed.
- 1.Can you walk through what the 3 recent Type A findings involved and what corrective actions were put in place?
- 2.What specific categories were the 6 substantiated allegations related to, and how were they resolved and verified by the state?
- 3.Given the high number of complaint investigations relative to routine inspections, what changes has the community made to reduce complaints going forward?
Source: California Department of Social Services (CDSS)
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- License number
- License #366425610
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 17
- Type A citations · most severe class
- 5
- Type B citations · administrative
- 6
- Substantiated allegations
- 6
Available reports · 19
Complaint investigation
May 21, 2026
Complaint investigation
Dec 2, 2025
Complaint investigation
Dec 2, 2025
Facility evaluation
Nov 17, 2025
Complaint investigation
Oct 3, 2025
1–5 of 19 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,100 / mo
- Shared Rooms
- $4,100 / mo
- Private Rooms
- $4,300 / mo
- Studios
- $5,500 / mo
Care & support
Daily Care Services
7 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
Specialized Care
1 service
- Respite / Short-term care
Daily life & programs
Spaces & services
Amenities
7 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
- Private bathroom
- Wi-Fi / Internet
- Cable TV
Outdoor Spaces
2 features- Walking paths
- Garden / Courtyard
Dining Options
2 features- All-day / Flexible meal times
- Accommodates special diets
Transportation
1 feature- Scheduled transportation
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
5.0Average RatingAveraged from 1 review published on other websites
AI review summary
Reviewers describe Excelcare as a warm, family-like home with attentive, hands-on ownership, though families should verify staffing depth and cost structure on a tour.
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- Staff & care — Residents describe the owner, a retired physician, as personally attentive to health needs like hydration and nutrition, with issues corrected quickly.
- Atmosphere & grounds — Reviewers consistently describe the home as inviting, clean, and family-like, with a pleasant flower garden and welcoming feel from the first visit.
- Dining — Residents enjoy a variety of food choices with seconds or thirds available, including favorites like fideo.
- Activities — Daily routines such as morning walks and afternoon sing-alongs are mentioned as valued parts of life at the community.
- Daily life & dignity — One long-term resident credits the community with helping him overcome addiction and find a safe, happy place to live.
- Value & pricing — Reviews don't address cost or how fees might change if care needs increase, so families should confirm pricing structure directly.
- Staff & care — It's worth asking about overall staffing levels and coverage during evenings and weekends since reviews focus mainly on the owner's involvement.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Excelcare. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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