Loma Linda, California
Brookdale Loma Linda
Assisted Living
25585 Van Leuven Street, Loma Linda, CA 92354
Brookdale Loma Linda is an assisted living community in Loma Linda, California, offering studio, one-bedroom and two-bedroom apartments.
- Licensed capacity
- 220 residents
Maximum licensed size, not current occupancy.
- Licensed since
- January 2021
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 3
AI summary
Over 5.5 years of operation, Brookdale Loma Linda has accumulated 3 Type A findings (the state's most severe citation class, involving resident safety or care) and 3 Type B administrative findings, with 1 Type A finding occurring within the past three years.
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- Track record — The community has drawn a mix of severe and administrative citations across its licensed period, with 3 Type A and 3 Type B findings total since 2021.
- Recent 3 years — One Type A citation and two Type B citations occurred within the past three years, meaning the more serious findings are not confined to the distant past and still warrant a direct conversation.
- Complaints — Complaint investigations (16 lifetime, 7 in the past three years) far outnumber routine inspections (4 total), and 6 allegations have been substantiated overall, about 17% of those investigated.
- Operating tenure — At 220 beds, this is a large community where a higher volume of complaint activity is not unusual simply due to scale, but the licensed period of 5.5 years is long enough to give the record real weight.
- 1.Which categories of allegations were substantiated in the past three years, and what corrective actions were taken and verified?
- 2.Can you walk through what led to the most recent Type A citation and what changed afterward?
- 3.How does the community track and respond to complaints given the volume relative to routine inspections?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #361881034
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 16
- Type A citations · most severe class
- 3
- Type B citations · administrative
- 3
- Substantiated allegations
- 6
Available reports · 22
Facility evaluation
Feb 4, 2026
Complaint investigation
Apr 28, 2025
Facility evaluation
Feb 25, 2025
Complaint investigation
Nov 26, 2024
Complaint investigation
Nov 26, 2024
1–5 of 22 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$3,800 / mo
- 1-Bedroom
- $3,800 / mo
- 2-Bedroom
- $6,700 / mo
Care & support
Daily Care Services
8 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
- Incontinence care
Specialized Care
3 services
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Daily life & programs
Spaces & services
Amenities
23 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
- Beauty salon / Barber
- Fireplace / Common fireplace
- Piano / Music room
- Café / Bistro
- Chapel / Meditation room
- Guest suites
Outdoor Spaces
5 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- BBQ / Grill area
- Patio seating areas
Dining Options
9 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Altered-texture food options
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
1.7Average RatingAveraged from 125 reviews published on other websites
AI review summary
Staff are consistently described as warm and caring, but chronic understaffing shows up repeatedly in slow response times, medication errors, and rising costs, so verify staffing levels and pricing terms before moving in.
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- Staff & care — Across many years of reviews, families and residents repeatedly describe the staff as friendly, kind, and genuinely attentive, with several caregivers and nurses singled out by name for going above and beyond.
- Atmosphere & grounds — Reviewers frequently call the community clean, attractive, and hotel-like, with spacious rooms, nice grounds, and a location convenient to Loma Linda medical facilities.
- Dining — Many residents and families say the food is good, varied, and enjoyable, with special mention of favorites like BINGO and other social mealtime experiences.
- Activities — A recurring theme is a solid activities program, including bingo, exercise classes, live entertainment, and outings, that keeps residents socially engaged.
- Value & pricing — Several reviewers note the pricing is reasonable or a good value compared to other communities they toured, especially for the level of amenities offered.
- Staff & care — A significant number of reviews describe understaffing, slow response times to call buttons, and medication errors, including one serious incident involving a fall and hospitalization, so families should ask specifically about staffing ratios and emergency response protocols.
- Financial transparency — Multiple reviewers mention unexpected rate increases after move-in and difficulty getting a clear breakdown of billing, so it's worth clarifying in writing how and when costs rise as care needs change.
- Communication — Some families describe administration and management as inaccessible or slow to address concerns, particularly around care assessments and maintenance requests, so ask how care plans are communicated and updated.
- Dining — While many praise the food, a notable subset of reviews mention cold meals, limited vegetarian options, and inconsistent kitchen staffing, so it may help to sample a meal and ask about dietary accommodations during a tour.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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