A New Haven Care Home - Berlin

A New Haven Care Home has accumulated some concerning findings over its 14 years of operation, including 2 serious violations (Type A citations) affecting resident safety or care and 6 administrative or non-serious findings (Type B citations) across 5 routine inspections. The facility has also had 1 substantiated allegation from complaint investigations, meaning roughly half of the investigated allegations were confirmed by state regulators. While the recent three-year period shows no new Type A citations, there was still 1 substantiated allegation as recently as 2024, indicating ongoing compliance challenges. For a small 6-bed facility, this pattern of findings across multiple inspection cycles suggests persistent issues with meeting state standards for areas like resident care plans and medication management. Families should ask the facility specifically what category of allegation was substantiated in the recent complaint investigation and what corrective actions were taken and verified by the state. Given the facility's long operating history, the sustained pattern of citations over multiple years warrants careful questioning about current policies and staff training practices.