Laguna Woods, California
Ivy Park at Laguna Woods
Assisted Living · Independent Living
24441 C. Sonora, Laguna Woods, CA 92637
Ivy Park at Laguna Woods is a senior living community in Laguna Woods, California offering independent living and assisted living.
- Licensed capacity
- 233 residents
Maximum licensed size, not current occupancy.
- Licensed since
- July 2023
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 5
- Complaints with substantiated allegations
- 4
AI summary
Ivy Park at Laguna Woods has accumulated 5 Type A findings — the state's most severe citation class, involving resident safety or care — all within its 3 years of operation, and all falling inside the past three years of activity.
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- Track record — All 5 Type A citations and all 5 substantiated allegations occurred during dated complaint investigations, not routine inspections, suggesting the concerns surfaced through reported issues rather than scheduled reviews.
- Recent 3 years — Since this community has only been licensed for 3 years, the lifetime and recent totals are effectively the same record — there is no older history to compare against, so these findings represent the community's entire track record to date.
- Complaints — Complaint investigations (13) far outnumber routine inspections (2), and of the 24 allegations investigated, about 21% were substantiated while the majority were closed as unsubstantiated or unfounded.
- Operating tenure — With only 3 years of licensed operation and 2 routine inspections on record, there is limited independent inspection history beyond the complaint-driven findings, which somewhat narrows the picture a family can draw from routine oversight alone.
- 1.Can you walk through what led to each of the 5 Type A findings and what specific corrective actions were taken and verified by the state?
- 2.Which categories of allegations were substantiated, and what changes were made to prevent recurrence?
- 3.Given the short operating history, what steps has leadership taken since 2023 to reduce complaint-driven investigations going forward?
Source: California Department of Social Services (CDSS)
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- License number
- License #306006223
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 2
- Complaint investigation visits
- 13
- Type A citations · most severe class
- 5
- Type B citations · administrative
- 0
- Substantiated allegations
- 5
Available reports · 18
Facility evaluation
May 19, 2026
Facility evaluation
May 19, 2026
Complaint investigation
Apr 29, 2026
Complaint investigation
Jan 13, 2026
Complaint investigation
Oct 22, 2025
1–5 of 18 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,795 / mo
- Studios
- $4,795 / mo
Independent LivingStarting at$4,795 / mo
- Studios
- $4,795 / mo
Care & support
Daily Care Services
9 services
- Activities of daily living (ADL) assistance
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Mobility assistance
- Wheelchair accessible
Specialized Care
2 services
- Hospice agency partnership
- Respite / Short-term care
Daily life & programs
Spaces & services
Amenities
22 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Beauty salon / Barber
- Swimming pool / Hot tub
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Fireplace / Common fireplace
- Piano / Music room
- Café / Bistro
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- Patio seating areas
- Raised garden beds
- Putting green / Golf
Dining Options
11 features
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
- Room service
- Kosher meals available
- All-day / Flexible meal times
- Accommodates special diets
- Altered-texture food options
- Locally-inspired cuisine
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
4 features
- Move-in coordination
- Concierge services
- Grocery shopping & errands
- Maintenance services
Reviews
Online reputation
4.6Average RatingAveraged from 60 reviews published on other websites
AI review summary
Reviewers consistently praise the beautiful grounds, dining, and warm frontline staff, but a recurring thread of care lapses, slow call-button response, and billing frustration means families should probe care-level staffing and costs closely before committing.
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- Atmosphere & grounds — Reviewers repeatedly describe the community as beautiful, resort-like, well maintained, with attractive courtyards, water features, and recently renovated common areas.
- Staff & care — Many families single out specific staff members, front desk employees, med techs, and directors as warm, patient, and going above and beyond, especially during difficult times like a resident's passing.
- Dining — The food and dining room presentation are frequently called excellent or delicious, with several reviewers highlighting a talented head chef and elegant meal service.
- Activities — Reviewers note a lively, varied activities calendar including bingo, live music, art classes, and movie nights that keeps residents socially engaged.
- Daily life & dignity — Several families feel the community supports residents' independence while still providing needed assistance, describing it as respectful of dignity and personal routines.
- Staff & care — A significant number of reviews describe slow response to call pendants, missed medications, and inconsistent care as needs escalate, so families should ask how call-button response times and care plans are monitored, especially for higher-need residents.
- Communication — Multiple reviewers mention move-in coordination problems and internal communication gaps, suggesting families should clarify who serves as a point of contact during onboarding and ask what a typical first two weeks looks like.
- Financial transparency — Some reviews describe rising fees, add-on charges for services like caregiving, cleaning, or laundry, and confusion about what's included, so it's worth asking for a detailed breakdown of base rent versus care-level charges and how costs escalate over time.
- Dining — While food quality is generally praised, a few reviewers report slow, understaffed, or disorganized dining room service at times, so families may want to ask about staffing levels and options for meals outside standard dining hours.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Around the neighborhood
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