Laguna Niguel, California
Watermark Laguna Niguel
Assisted Living · Memory Care
27762 Forbes Road, Laguna Niguel, CA 92677
Watermark Laguna Niguel in Laguna Niguel, California offers assisted living and memory care to residents in Orange County.
- Licensed capacity
- 135 residents
Maximum licensed size, not current occupancy.
- Licensed since
- August 2023
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 2
AI summary
Watermark Laguna Niguel has zero Type A findings across its 3 years of licensed operation, but 2 administrative (Type B) citations and 2 substantiated allegations, all occurring within the past three years.
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- Track record — Across 3 years of operation, the community has had no findings in the most severe citation class, with all recorded issues limited to administrative (Type B) findings tied to complaint investigations.
- Recent 3 years — Both Type B citations and both substantiated allegations fall within the past three years, meaning the full compliance record is essentially a recent one — there is no older history to contrast it against.
- Complaints — Complaint investigations (3 lifetime) slightly outnumber routine inspections (2 lifetime), and half of the investigated allegations were substantiated, which is worth understanding in more detail.
- Operating tenure — With only 3 years since licensing in August 2023, this record reflects a relatively short operating history — just two inspection cycles and two complaint investigations — so there is limited long-term pattern to draw from yet.
- 1.Can you walk through what the two substantiated allegations involved and what corrective actions were put in place?
- 2.What specific administrative gaps led to the two Type B citations, and have those processes been updated since?
- 3.Since the community has only been licensed for three years, how has staffing and care documentation evolved during that time?
Source: California Department of Social Services (CDSS)
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- License number
- License #306006360
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 2
- Complaint investigation visits
- 3
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 2
- Substantiated allegations
- 2
Available reports · 6
Complaint investigation
Dec 30, 2025
Facility evaluation
Aug 25, 2025
Facility evaluation
Aug 12, 2024
Complaint investigation
Oct 6, 2023
Facility evaluation
Aug 9, 2023
1–5 of 6 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$7,495 / mo
- Private Rooms
- $7,495 / mo
Memory CareStarting at$7,495 / mo
- Private Rooms
- $7,495 / mo
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Incontinence care
- Non-ambulatory care
- 24-hour nursing
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
19 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Wi-Fi / Internet
- Kitchenette
- Cable TV
- Air conditioning
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Beauty salon / Barber
- Café / Bistro
Outdoor Spaces
5 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- Patio seating areas
- Raised garden beds
Dining Options
5 features
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- International cuisine
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
4.0Average RatingAveraged from 7 reviews published on other websites
AI review summary
Families praise the beautiful facility, caring staff, and excellent food, but should ask about staffing levels and leadership stability before committing.
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- Dining — Reviewers consistently describe the food as excellent, high-quality, and served fresh three times a day.
- Staff & care — Caregivers are repeatedly described as warm, attentive, and genuinely caring toward residents, especially in memory care and assisted living.
- Atmosphere & grounds — The community is frequently praised as brand new, beautiful, bright, and elegantly decorated with a pleasant, welcoming feel.
- Activities — Residents benefit from engagement efforts like exercise sessions, educational activities, and staff helping continue personal traditions such as a resident-led Bible study group.
- Staff & care — Multiple reviews note understaffing and high turnover in leadership, including three directors in about a year for one family.
- Communication — Some families report difficulty reaching staff or getting information, though a newer executive director was noted as more responsive.
- Daily life & dignity — One reviewer described a safety concern when the front desk was unstaffed after hours, leaving a resident locked out; families should confirm current front desk and after-hours coverage.
- Dining — A few reviewers mentioned the food menu could feel repetitive, so it's worth asking how often menus rotate.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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