Laguna Niguel, California
Crestavilla
Assisted Living · Memory Care · Independent Living
30111 Niguel Road, Laguna Niguel, CA 92677
Crestavilla in Laguna Niguel, California provides assisted living, memory care, and independent living across a larger community with 250 licensed beds.
- Licensed capacity
- 250 residents
Maximum licensed size, not current occupancy.
- Licensed since
- December 2022
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 2
AI summary
Crestavilla's licensed record shows 1 Type A finding (the most severe citation class, tied to resident safety or care) and 3 Type B findings (administrative, paperwork or procedural) across its 3.6 years of operation, with both substantiated allegations occurring within the past three years.
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- Track record — Over its licensed period, Crestavilla has accumulated a modest number of findings for a 250-bed community offering assisted living, memory care, and independent living: 1 Type A and 3 Type B citations alongside 2 substantiated allegations out of 7 investigated complaints.
- Recent 3 years — The past three years show no Type A citations, though 2 Type B findings and both substantiated allegations fall within this window, meaning the more severe finding predates the recent slice while the substantiated complaints are current.
- Complaints — Complaint investigations (7 lifetime) outpace routine inspections (2 lifetime), and roughly 17% of investigated allegations were substantiated, with the remainder split between unsubstantiated and unfounded.
- Operating tenure — Licensed since December 2022, Crestavilla has just under four years of operating history, so the record reflects a relatively short but reasonably active inspection and complaint history for its size.
- 1.Which categories of allegations were substantiated in the past three years, and what corrective actions were taken and verified?
- 2.What specifically prompted the Type A citation, and has that issue been resolved and re-checked by the state?
- 3.Given the volume of complaint investigations relative to routine inspections, what steps has the community taken to reduce complaint frequency?
Source: California Department of Social Services (CDSS)
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- License number
- License #306006198
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 2
- Complaint investigation visits
- 7
- Type A citations · most severe class
- 1
- Type B citations · administrative
- 3
- Substantiated allegations
- 2
Available reports · 13
Complaint investigation
Mar 18, 2026
Complaint investigation
Feb 25, 2026
Facility evaluation
Dec 30, 2025
Facility evaluation
Dec 15, 2025
Complaint investigation
Oct 1, 2025
1–5 of 13 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,700 / mo
- Studios
- $4,700 / mo
- 1-Bedroom
- $6,500 / mo
- 2-Bedroom
- $11,300 / mo
Memory CareStarting at$5,000 / mo
- Shared Rooms
- $5,000 / mo
- Private Rooms
- $8,000 / mo
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
4 services
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
22 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
- Fireplace / Common fireplace
- Beauty salon / Barber
- Piano / Music room
- Swimming pool / Hot tub
- Café / Bistro
Outdoor Spaces
7 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- BBQ / Grill area
- Patio seating areas
- Putting green / Golf
- Raised garden beds
Dining Options
9 features
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
- Room service
- All-day / Flexible meal times
- Locally-inspired cuisine
- Accommodates special diets
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
4.8Average RatingAveraged from 138 reviews published on other websites
AI review summary
Crestavilla is widely praised as a resort-style community with attentive staff and excellent dining, though families should ask directly about memory care staffing levels and how fees increase with rising care needs.
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- Dining — Reviewers consistently describe the food as restaurant-quality, with varied menus, themed dinners, and attentive service that many compare to fine dining.
- Staff & care — Families repeatedly highlight staff who learn residents' names, go out of their way to help, and provide compassionate, attentive care even during difficult transitions like memory care.
- Atmosphere & grounds — The community is frequently described as beautiful, resort-like, and well-maintained, with modern apartments and inviting common areas.
- Activities — Residents and families mention a full daily calendar of activities, happy hours, art classes, and fitness options that keep residents socially engaged.
- Communication — Many reviewers praise responsive, warm front-desk and management staff who personalize the move-in experience and keep families informed.
- Staff & care — One detailed account describes memory care staffing as insufficient for residents with progressive dementia, resulting in steep fee increases and eventual eviction, so families should ask specifically about memory care staffing ratios and policies for escalating needs.
- Financial transparency — A couple of reviewers reported slow responses to billing questions and pricing that rises sharply as care needs increase, so it's worth clarifying how fees are structured and communicated over time.
- Communication — At least one family noted early difficulty reaching staff about medication delivery and general questions, suggesting it's worth confirming how responsive the team is to day-to-day concerns.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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