Crestavilla

Crestavilla's compliance record over its 3.4 years of operation shows a mixed pattern, with one serious violation affecting resident safety or care (Type A citation) and three administrative or non-serious findings (Type B citations) from two routine inspections, plus two substantiated allegations from seven complaint investigations. The facility has faced significantly more complaint investigations than routine inspections, suggesting ongoing resident or family concerns that have prompted state scrutiny beyond standard oversight cycles. Roughly 17% of investigated allegations were substantiated, while the majority were found to be unsubstantiated or unfounded. Families should ask the community which categories of allegations were substantiated and what specific corrective actions were taken and verified by the state. While CDSS routine inspections found issues with life safety protocols and staff training requirements, the relatively limited operating history means fewer inspection cycles have occurred since licensing in late 2022, providing a smaller sample of the facility's long-term compliance patterns.