Brethren Hillcrest Homes

Brethren Hillcrest Homes has operated for nearly 50 years with a mixed compliance record that shows recent improvement but includes some serious findings over the lifetime of its license. The community has received 3 Type A citations (serious violations affecting resident safety or care) and 5 Type B citations (administrative or non-serious findings) across 5 routine inspections, along with 3 substantiated allegations from 13 complaint investigations. However, the recent trajectory is notably stronger — no Type A citations have been issued in the past three years, though there has been 1 substantiated allegation and 3 Type B citations from recent complaint visits. The pattern of complaint investigations significantly outnumbering routine inspections suggests ongoing resident or family concerns that warrant attention. Families should ask the community specifically which categories of allegations were substantiated over the years and what corrective actions were taken and verified, while also inquiring about the steps taken to address the issues that led to the recent substantiated allegation. The 17% substantiation rate means that roughly one in six investigated allegations was found to have merit, and the long operating history combined with recent improvements suggests the community has worked to address past compliance challenges.