La Mesa, California
Grossmont Gardens Memory Care
Memory Care
4960 Mills Street, La Mesa, CA 91942
Grossmont Gardens Memory Care in La Mesa, CA provides memory care and respite care for seniors.
- Licensed capacity
- 64 residents
Maximum licensed size, not current occupancy.
- Licensed since
- June 2023
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 2
- Complaints with substantiated allegations
- 7
AI summary
Grossmont Gardens Memory Care has drawn 2 Type A findings (the state's most severe citation class, involving resident safety or care) and 2 Type B findings (administrative issues like paperwork or posting), with both Type A findings falling within the past three years rather than spread across its licensed history.
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- Track record — Across just over 3 years of licensure, the community has accumulated 2 Type A citations and 7 Type B citations, along with 8 substantiated allegations out of 51 investigated.
- Recent 3 years — Both Type A citations occurred within the past three years, and the pace of complaint investigations has been active recently, including a cluster in late 2025 and early 2026, so this is a live pattern rather than an old issue.
- Complaints — Complaint investigations (23 lifetime) far outnumber routine inspections (2 lifetime), and roughly 16% of investigated allegations were substantiated, with the remainder unsubstantiated rather than unfounded.
- Operating tenure — The community has been licensed since June 2023, just over 3 years, so the record reflects a relatively short operating history with a high volume of visits packed into that window, especially in the last several months.
- 1.What specific conditions led to each of the two Type A citations, and what corrective actions were verified by the state?
- 2.Given the recent cluster of complaint investigations in late 2025 and early 2026, what changes has the community made to staffing, training, or oversight?
- 3.Of the 8 substantiated allegations, which categories were involved, and how were families of affected residents notified?
Source: California Department of Social Services (CDSS)
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- License number
- License #374604684
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 2
- Complaint investigation visits
- 23
- Type A citations · most severe class
- 2
- Type B citations · administrative
- 7
- Substantiated allegations
- 8
Available reports · 34
Complaint investigation
Mar 26, 2026
Complaint investigation
Mar 26, 2026
Complaint investigation
Mar 26, 2026
Complaint investigation
Mar 3, 2026
Complaint investigation
Mar 3, 2026
1–5 of 34 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Memory CareStarting at$4,245 / mo
- Shared Rooms
- $4,245 / mo
- Private Rooms
- $4,375 / mo
- Studios
- $5,295 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Bathing & dressing assistance
- Mobility assistance
- Wheelchair accessible
Specialized Care
3 services
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
19 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Spa services
- Beauty salon / Barber
- Fireplace / Common fireplace
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
5 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
Dining Options
7 features
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
Transportation
1 feature- Scheduled transportation
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
4.0Average RatingAveraged from 93 reviews published on other websites
AI review summary
Recent reviews under new leadership are largely glowing about caring, attentive staff, but a serious pattern of understaffing, hygiene lapses, and poor communication surfaces repeatedly over the years and should be explored directly.
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- Staff & care — Reviewers repeatedly single out specific caregivers, med techs, and activity staff as loving, attentive, and genuinely invested in residents' well-being.
- Activities — Families consistently praise a robust activities calendar including live music, trivia, bingo, seasonal events, and family-inclusive celebrations like Mother's Day.
- Dining — The food is frequently described as good to delicious, with special touches like individualized meal plans and themed treats mentioned favorably.
- Atmosphere & grounds — Many describe a warm, welcoming environment with inviting common areas, courtyards, and a smaller, more personal scale than larger competitors.
- Staff & care — Multiple reviews describe serious lapses including infrequent bathing, unchanged diapers, undetected rashes, and residents left unsupervised for long stretches, so families should ask about current staff-to-resident ratios and care protocols.
- Communication — Several reviewers report being uninformed about falls, infections, medication issues, or health declines until problems became serious, making it worth confirming how and when families are proactively updated.
- Cleanliness & maintenance — Past reviews mention lost or ruined clothing, unclean linens, and unsanitary common areas, so it's worth verifying current housekeeping and laundry practices on a tour.
- Financial transparency — Some families found fees and contract terms confusing or felt costs increased under new ownership, so it's worth clarifying current pricing structure and what triggers cost changes.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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