Terra Lago Assisted Living

Terra Lago Assisted Living has operated for nearly a decade with a mixed compliance record that includes one serious violation affecting resident safety or care and one substantiated allegation over its licensed period. The community has received four routine inspections and two complaint investigations since 2016, with state reviewers citing one Type A citation (serious) and three Type B citations (administrative or non-serious findings) across all visits. One of the three investigated allegations was substantiated, meaning roughly 33% of complaints resulted in confirmed violations. The recent trajectory shows some improvement, as the most recent substantiated allegation occurred in 2023 and no Type A citations have been issued in the past three years, though one Type B citation was recorded during a 2023 complaint investigation. For this small 6-bed facility, families should ask the community to explain the nature of the substantiated allegation, what corrective actions were implemented, and how they ensure ongoing compliance with life safety and resident care standards. The combination of one serious citation and one substantiated complaint over nearly ten years of operation suggests occasional lapses that have been addressed, but families should verify current practices during their visit.