Highland Senior Home Care

Highland Senior Home Care's 10-year compliance record shows significant regulatory concerns that warrant careful family scrutiny. The facility has accumulated 10 Type A citations (serious violations affecting resident safety or care) and 7 Type B citations (administrative or non-serious findings) across four routine inspections, which represents an unusually high violation rate for a small 6-bed home where fewer findings would typically be expected due to scale. One allegation has been substantiated out of eight total complaints investigated, meaning roughly 13% of investigated allegations were upheld by the state. The recent three-year period shows ongoing issues, with one Type A citation and one substantiated allegation occurring during this timeframe, indicating the regulatory concerns have not been fully resolved. Families should ask the facility specifically what category of allegation was substantiated, what corrective actions were implemented and verified by the state, and how they have addressed the pattern of serious violations that have affected areas such as resident care plans and life safety standards. The facility's complaint investigation rate nearly matches its routine inspection count, suggesting a pattern of regulatory attention beyond standard oversight cycles.