Golden Years Residential Care

Golden Years Residential Care's compliance record over nearly 10 years of operation shows a mixed pattern, with 8 serious violations (Type A citations) affecting resident safety or care and 8 administrative or non-serious findings (Type B citations) across 4 routine inspections and 6 complaint investigations. The facility has faced 3 substantiated allegations during its licensed period, representing roughly 9% of all investigated complaints — families should ask the community which categories of allegations were substantiated and what corrective actions were taken and verified. However, the recent three-year record shows improvement in the most serious areas, with no Type A citations during this period, though 3 substantiated allegations occurred within the past three years, indicating ongoing concerns that warrant careful attention. The complaint investigation activity has significantly outpaced routine inspections, suggesting recurring issues that have drawn state attention. For a small 6-bed home, this level of serious citations is notable, as smaller facilities typically generate fewer findings due to their limited scope of operations. While the absence of recent Type A citations suggests better performance in critical areas like medication management and resident care plans, families should inquire about the nature of recent substantiated complaints and the facility's current quality assurance measures.