Highland, California
Brightwater Senior Living of Highland
Assisted Living · Memory Care
28807 Base Line Street, Highland, CA 92346
Brightwater Senior Living of Highland in Highland, California provides assisted living and memory care services.
- Licensed capacity
- 115 residents
Maximum licensed size, not current occupancy.
- Licensed since
- April 2014
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 2
AI summary
Over 12.3 years of operation, Brightwater Senior Living of Highland has accumulated 6 Type A findings — the state's most severe citation class, tied to resident safety or care — with 1 of those occurring within the past three years alongside 1 administrative (Type B) finding.
Read Full SummaryRead less
- Track record — Across its full licensed history the community has drawn 6 Type A and 5 Type B citations along with 18 complaint investigations, indicating a pattern of findings rather than an isolated event.
- Recent 3 years — In the most recent three-year window, dated visits show 1 Type A and 1 Type B citation along with 2 substantiated allegations, so findings have continued rather than fully resolved, though at a lower pace than the lifetime total suggests.
- Complaints — Complaint investigations (18 lifetime) considerably outnumber routine inspections (5 lifetime), and about 15% of all investigated allegations were substantiated, with 6 confirmed and 31 unsubstantiated.
- Operating tenure — With more than 12 years of continuous licensure and 115 beds, this is a large, long-tenured community, so the finding counts should be read against a substantial volume of care delivered over many inspection and complaint cycles.
- 1.Can you walk through what led to the Type A findings, including the most recent one in the last three years, and what corrective actions were verified afterward?
- 2.Which categories of allegations were substantiated, and what changes were made to prevent recurrence?
- 3.Given that complaint investigations far outnumber routine inspections here, what is the community doing proactively to reduce the volume of complaints filed?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #366426055
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 18
- Type A citations · most severe class
- 6
- Type B citations · administrative
- 5
- Substantiated allegations
- 6
Available reports · 22
Facility evaluation
Mar 30, 2026
Facility evaluation
Mar 4, 2026
Complaint investigation
Nov 25, 2025
Complaint investigation
May 12, 2025
Facility evaluation
Mar 18, 2025
1–5 of 22 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$5,400 / mo
- Private Rooms
- $5,400 / mo
- Studios
- $5,540 / mo
- 1-Bedroom
- $7,140 / mo
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Bathing & dressing assistance
- Wheelchair accessible
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
21 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Spa services
- Beauty salon / Barber
- Fireplace / Common fireplace
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
Outdoor Spaces
5 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
Dining Options
6 features
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- International cuisine
Transportation
1 feature- Scheduled transportation
Family & Visitors
1 feature- Family support services
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
4.3Average RatingAveraged from 24 reviews published on other websites
AI review summary
Families consistently describe Brightwater as a warm, well-run community with attentive staff, though it's worth confirming how pricing and care levels scale as needs increase.
Read Full SummaryRead less
- Staff & care — Reviewers repeatedly praise staff as friendly, engaged, and genuinely knowledgeable about each resident, with nursing staff checking in consistently.
- Daily life & dignity — Multiple families note residents who were reluctant to move became happier, brighter, and more engaged within days of arriving.
- Communication — Staff members, especially those leading tours, are described as prompt, professional, and thorough in explaining pricing and answering questions without pressure.
- Atmosphere & grounds — The community is frequently called clean, well-maintained, and beautiful, with inviting common areas like a dining room with a baby grand piano.
- Activities — Residents take part in art classes, happy hours, movie theater outings, and off-site excursions that keep them socially engaged.
- Financial transparency — Reviews mention pricing was clearly explained during tours, but families should confirm in writing how costs adjust if a resident's care needs increase over time.
- Value & pricing — There is little detail in reviews about specific monthly costs or fee structures, so it's worth comparing Brightwater's pricing directly against other communities toured.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
Be the first to share your experience and help other families.
Languages spoken
Languages spoken
Around the neighborhood
See what's nearby Brightwater Senior Living of Highland, including hospitals, pharmacies, and groceries.
Senior Places is not affiliated with, endorsed by, or operated by Brightwater Senior Living of Highland. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
Are you the owner or operator of Brightwater Senior Living of Highland?
Claim this profile to update your pricing, photos, and details. Complete profiles match more accurately — our Smart Match technology scores every community against what each family actually needs.