Smith Road Assisted Living

Smith Road Assisted Living's compliance record over its three-year licensed period shows significant regulatory attention, with 18 complaint investigations far outnumbering the 2 routine inspections. The community has received 1 Type A citation for serious violations affecting resident safety or care and 11 Type B citations for administrative or non-serious findings related to areas like documentation and procedures. Four allegations against the facility have been substantiated by state investigators, representing roughly 14% of the 28 total allegations investigated. Given this pattern of substantiated concerns, families should ask the community which specific categories of allegations were substantiated and what corrective actions were taken and verified by the state. The high volume of complaint investigations relative to routine inspections suggests ongoing issues that have prompted multiple reports to regulators. While this is a smaller 12-bed facility where some regulatory activity is expected, the combination of substantiated allegations and the serious Type A citation warrants careful discussion with management about their quality improvement efforts and current policies.