Hemet, California
Desert Hills Memory Care Center
Memory Care
25818 Columbia Street, Hemet, CA 92544
Desert Hills Memory Care Center is a memory care community in Hemet, California, serving residents with Alzheimer's disease or other dementias.
- Licensed capacity
- 58 residents
Maximum licensed size, not current occupancy.
- Licensed since
- January 2020
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 3
- Complaints with substantiated allegations
- 3
AI summary
Desert Hills Memory Care Center has accumulated 8 Type A findings (the state's most severe citation class, tied to resident safety or care) over 6.6 years of licensure, with 3 of those occurring within the past three years alongside 3 substantiated allegations.
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- Track record — Over its full licensed history the community has drawn 8 Type A and 4 Type B (administrative, such as paperwork or posting gaps) citations across just 5 routine inspections, a notably high concentration of serious findings relative to the number of state visits.
- Recent 3 years — The most recent three years still show 3 Type A citations arising from complaint investigations, so this is not a resolved, historical pattern — it reflects the current operating period.
- Complaints — Complaint investigations (23 lifetime, 12 in the past three years) far outnumber routine inspections, meaning much of what the state knows about this community has come from responding to specific concerns rather than scheduled checks.
- Severity — Of the 37 allegations investigated over the community's history, 6 were substantiated (about 16%), with 3 of those substantiations occurring in just the last three years, indicating the concern rate has not eased over time.
- 1.Which specific incidents led to the 3 Type A citations in the past three years, and what corrective actions were verified by the state?
- 2.What categories did the 6 substantiated allegations fall into, and what changes has the community made in response?
- 3.Given the high number of complaint investigations relative to inspections, what steps has the community taken to reduce the volume of complaints filed against it?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #331880722
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 23
- Type A citations · most severe class
- 8
- Type B citations · administrative
- 4
- Substantiated allegations
- 6
Available reports · 33
Facility evaluation
Jan 30, 2026
Complaint investigation
Dec 4, 2025
Complaint investigation
Dec 4, 2025
Complaint investigation
Dec 4, 2025
Facility evaluation
Dec 4, 2025
1–5 of 33 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Memory CareStarting at$4,700 / mo
- Shared Rooms
- $4,700 / mo
- Private Rooms
- $5,800 / mo
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
20 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Spa services
- Beauty salon / Barber
- Fireplace / Common fireplace
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
- Raised garden beds
Dining Options
9 features
- International cuisine
- Kosher meals available
- All-day / Flexible meal times
- Locally-inspired cuisine
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Family-style / Communal dining
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
4.8Average RatingAveraged from 72 reviews published on other websites
AI review summary
Most families report warm, attentive staff and strong communication, but older reviews flag understaffing, item loss, and inconsistent oversight worth confirming on a tour.
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- Staff & care — Reviewers repeatedly describe caregivers and nurses as compassionate, attentive, and knowledgeable about dementia care, often knowing residents personally.
- Communication — Families frequently praise prompt updates, responsiveness to questions, and being kept informed of changes or health incidents.
- Atmosphere & grounds — The community is often described as clean, modern, and inviting, with a pleasant outdoor area residents enjoy.
- Dining — Several reviewers note that meals are good quality and that staff are attentive during mealtimes, including quick emergency response.
- Activities — Many reviews mention varied activities and events that keep residents socially engaged, though a few note limited structure on the memory care side.
- Staff & care — A number of reviews, including some serious older ones, describe periods of understaffing that led to neglect, missed hygiene needs, or slow response times; ask how staffing ratios are maintained today.
- Cleanliness & maintenance — While most reviews call the facility clean, a few mention worn rooms or missing personal belongings, so families should ask about current housekeeping and security practices.
- Financial transparency — Cost is frequently called high, and one reviewer specifically felt care did not match the price, so it's worth clarifying what is included at each care level.
- Communication — A couple of reviews mention inconsistent information sharing among staff or slow follow-up on concerns, so ask how the community ensures consistency across shifts.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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