Hemet, California
Cottages at Hemet
Independent Living · Assisted Living · Memory Care
1177 South Palm Avenue, Hemet, CA 92543
Cottages at Hemet is a senior living community in Hemet, California offering assisted living, memory care, and respite care within six residential-style cottages containing 15 studio and one-bedroom apartments with ensuite baths, a shared kitchen, living room, and activity space.
- Licensed capacity
- 110 residents
Maximum licensed size, not current occupancy.
- Licensed since
- August 2017
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 2
- Complaints with substantiated allegations
- 5
AI summary
Cottages at Hemet has 4 Type A findings — the most severe class, covering resident safety and care — across 9 years of operation, with 2 of those occurring within the past three years alongside a marked rise in complaint investigation activity.
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- Track record — Over 9 years of operation the community has accumulated 4 Type A and 9 Type B (administrative, such as paperwork or posting gaps) citations along with 8 substantiated allegations, which together point to a pattern worth discussing directly with the community rather than a single isolated incident.
- Recent 3 years — Half of the lifetime Type A findings (2 of 4) and all 8 substantiated allegations occurred within the last three years, and the recent period also shows 20 complaint investigations against only 2 inspections, indicating heightened scrutiny in that window rather than an improving trajectory.
- Complaints — Of the allegations investigated over the community's history, roughly 13% were substantiated (8 of 63), with the great majority ruled unsubstantiated — a ratio worth understanding in terms of what categories were involved.
- Operating tenure — Nine years of licensed operation and 110 beds give this record meaningful weight: the volume of findings and complaint activity is not attributable to a short operating history or a very small home.
- 1.Which specific categories of allegations were substantiated in the past three years, and what corrective actions were verified by the state?
- 2.What accounts for the sharp increase in complaint investigations over the recent period compared to prior years?
- 3.What were the circumstances behind the two most recent Type A citations, and what changes has the community made since?
Source: California Department of Social Services (CDSS)
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- License number
- License #331800055
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 4
- Type B citations · administrative
- 9
- Substantiated allegations
- 0
Available reports · 49
Facility evaluation
Aug 12, 2026
Facility evaluation
Apr 21, 2026
Complaint investigation
Apr 21, 2026
Complaint investigation
Mar 5, 2026
Complaint investigation
Dec 17, 2025
1–5 of 49 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Ask for current pricing
Contact our team for room options and a personalized quote.
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
4 services
- Medication management
- Diabetes / insulin management
- Non-ambulatory care
- Incontinence care
Specialized Care
1 service
- Dementia care
Memory Care
1 service
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
14 features
- Café / Bistro
- Pet Friendly
- Beauty salon / Barber
- Activity room
- Library / Reading room
- Fireplace / Common fireplace
- Art studio / Craft room
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Housekeeping Included
- Laundry service / Dry cleaning
- Private bathroom
- Emergency call system
Outdoor Spaces
6 features
- Outdoor common space
- Patio seating areas
- Raised garden beds
- Putting green / Golf
- Walking paths
- Garden / Courtyard
Dining Options
5 features
- Accommodates special diets
- Vegetarian/Vegan Options
- Altered-texture food options
- Room service
- Professional chef
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
1 feature- Guest meals available
Community Services
1 feature- Grocery shopping & errands
Reviews
Online reputation
4.8Average RatingAveraged from 180 reviews published on other websites
AI review summary
Families overwhelmingly praise the caring staff, cleanliness, and homey cottage-style setting, though a serious 2023 incident and food/staffing complaints warrant direct questions on a tour.
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- Staff & care — Reviewers repeatedly describe caregivers, nurses, and administrators as kind, attentive, and genuinely invested in residents' wellbeing.
- Atmosphere & grounds — The small cottage-style layout, mature trees, gardens, and even visiting ponies give the community a peaceful, homey feel that families consistently love.
- Cleanliness & maintenance — Across many years of reviews, the community is described as exceptionally clean, well-kept, and free of odors compared to other facilities toured.
- Activities — Families and residents frequently highlight a robust activities calendar, including happy hours with live music, exercise classes, bingo, and a creative activities director.
- Communication — Several reviews praise sales directors and admissions staff for thoroughly explaining options, answering questions, and easing the move-in transition.
- Dining — While many residents enjoy the food, a recurring minority of reviews describe bland, repetitive, or occasionally low-quality meals, so families should ask about current menu variety and how feedback is addressed.
- Staff & care — A few reviews mention staffing shortages, high caregiver turnover, or inconsistent oversight, including one serious account of a fall and medication concerns, so it's worth asking about staffing ratios and safety protocols, especially in memory care.
- Communication — Some families noted inconsistent updates from staff during busy periods, so ask how the community keeps families informed about day-to-day changes or incidents.
- Value & pricing — A couple of reviewers found costs higher than comparable facilities or noted extra charges beyond the base rate, so confirm exactly what is included in pricing and how fees scale with care needs.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Around the neighborhood
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