Hemet, California
Citrus Gardens
Assisted Living · Memory Care
25911 Stanford Street, Hemet, CA 92544
Citrus Gardens in Hemet, California offers assisted living and memory care in a community with 64 licensed beds.
- Licensed capacity
- 64 residents
Maximum licensed size, not current occupancy.
- Licensed since
- July 2015
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 5
- Complaints with substantiated allegations
- 9
AI summary
Citrus Gardens has accumulated 10 Type A findings (the state's most severe citation class, tied to resident safety or care) and 21 Type B administrative findings over 11 years, with 5 of the Type A findings and the bulk of complaint activity concentrated in the past three years.
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- Track record — Across 11 years of operation, the community has drawn 10 Type A and 21 Type B citations along with 14 substantiated allegations, a volume that is notable for a 64-bed assisted living and memory care community of this size.
- Recent 3 years — Half of the lifetime Type A findings (5 of 10) and 13 of the 14 substantiated allegations fall within the past three years, meaning the concerning activity is recent rather than settled history.
- Complaints — Complaint investigations (38 lifetime, 24 in the past three years) far outnumber routine inspections (5 lifetime, 9 recent), indicating the record has been shaped mostly by allegations rather than scheduled reviews.
- Severity — Roughly 21% of all investigated allegations were substantiated, with 46 unsubstantiated and 6 unfounded, so most complaints did not result in a confirmed finding, but the ones that did skew toward the most severe citation class.
- 1.Which specific categories of allegations were substantiated in the past three years, and what corrective actions were taken and verified by the state?
- 2.What changed operationally after the Type A citations to prevent recurrence, and has a follow-up inspection confirmed those changes held?
- 3.Given the high volume of complaint investigations relative to routine inspections, what is driving the frequency of complaints at this community?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #336426759
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 38
- Type A citations · most severe class
- 10
- Type B citations · administrative
- 21
- Substantiated allegations
- 14
Available reports · 51
Complaint investigation
Apr 27, 2026
Complaint investigation
Apr 27, 2026
Complaint investigation
Apr 20, 2026
Complaint investigation
Apr 20, 2026
Complaint investigation
Apr 17, 2026
1–5 of 51 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,400 / mo
- Private Rooms
- $4,400 / mo
- Studios
- $5,200 / mo
- 1-Bedroom
- $6,300 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Wheelchair accessible
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Daily life & programs
Spaces & services
Amenities
18 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Spa services
- Beauty salon / Barber
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
- Raised garden beds
Dining Options
5 features
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
Transportation
1 feature- Scheduled transportation
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
4.3Average RatingAveraged from 51 reviews published on other websites
AI review summary
Most families report warm, attentive memory care and a homelike setting, but scattered reports of billing disputes, understaffing, and supervision lapses warrant careful, direct questions during a tour.
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- Staff & care — Reviewers consistently describe caregivers as compassionate, attentive, and knowledgeable about each resident, with several noting staff who know residents personally and communicate updates warmly.
- Atmosphere & grounds — The cottage-style layout with small groups, secure grounds, and beautifully kept courtyards is repeatedly praised for feeling homelike rather than institutional.
- Dining — Many families mention residents enjoying tasty, nutritious meals and praise the cooks by name or reputation.
- Activities — Daily engagement through arts and crafts, music, and small-group activities is frequently cited as lifting residents' spirits and keeping them active.
- Communication — Several reviewers highlight administrators and care coordinators as friendly, responsive, and quick to update families, especially during difficult transitions like hospice or COVID restrictions.
- Financial transparency — A few reviews describe unexpected fee increases, aggressive collections for early move-outs, and confusion over notice policies, so families should clarify pricing tiers and cancellation terms upfront.
- Staff & care — A handful of reports describe understaffing, inadequate supervision in outdoor areas, or medical issues going unnoticed, worth asking about current staffing ratios and oversight protocols.
- Communication — One recent account describes difficulty getting information about a resident's condition and restricted family access, so it's worth confirming how the community handles family disputes and information-sharing.
- Cleanliness & maintenance — While most reviews praise upkeep, a couple of older comments mention outdated or unkempt rooms, so a firsthand look at current room conditions is advisable.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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