Hayward, California
Ivy Park at Hayward
Assisted Living · Memory Care · Independent Living
1200 Russell Way, Hayward, CA 94541
Ivy Park at Hayward is a senior living community in Hayward, California offering independent living, assisted living, and memory care, with a dedicated memory care neighborhood called Evergreen at Ivy.
- Licensed capacity
- 170 residents
Maximum licensed size, not current occupancy.
- Licensed since
- October 2020
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 4
- Complaints with substantiated allegations
- 7
AI summary
Ivy Park at Hayward has accumulated 20 Type A findings — the state's most severe citation class, involving resident safety or care — and 25 Type B (administrative) findings over 5.8 years, with 4 of the Type A findings occurring within the past three years alongside 9 substantiated complaint allegations.
Read Full SummaryRead less
- Track record — Over its 5.8 years of operation, this 170-bed community has drawn a notably high volume of citations relative to its tenure, with 20 Type A and 25 Type B findings recorded to date.
- Recent 3 years — The past three years still show 4 Type A and 6 Type B citations tied to complaint investigations, plus 9 substantiated allegations, indicating the concerns are current rather than historical.
- Complaints — Complaint investigations (15 lifetime, 10 in the past three years) have run alongside routine inspections at a high rate, and about 32% of all investigated allegations were substantiated — meaning roughly one in three complaints checked out as valid.
- Severity — The concentration of Type A findings, the more serious class tied to safety or care rather than paperwork, is the main reason this record warrants a closer conversation with the community before deciding.
- 1.Can you walk through the specific Type A findings from the past three years and explain what corrective actions were taken and verified by the state?
- 2.Which categories of allegations were substantiated, and what changes has the community made in response?
- 3.What is the current staffing and training picture, and how has it changed since the most recent citations?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #19200922
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 15
- Type A citations · most severe class
- 20
- Type B citations · administrative
- 25
- Substantiated allegations
- 9
Available reports · 34
Facility evaluation
May 26, 2026
Facility evaluation
May 13, 2026
Facility evaluation
Jan 27, 2026
Facility evaluation
Dec 2, 2025
Facility evaluation
Oct 30, 2025
1–5 of 34 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,495 / mo
- Studios
- $4,495 / mo
Independent LivingStarting at$3,995 / mo
- Studios
- $3,995 / mo
Memory CareStarting at$5,495 / mo
- Shared Rooms
- $5,495 / mo
Care & support
Daily Care Services
10 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Bathing & dressing assistance
- Wheelchair accessible
- Safety rails (bathroom)
- Mobility assistance
Specialized Care
3 services
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
21 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Fireplace / Common fireplace
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
- Beauty salon / Barber
- Piano / Music room
- Café / Bistro
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- BBQ / Grill area
- Patio seating areas
- Raised garden beds
Dining Options
9 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Altered-texture food options
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
3.8Average RatingAveraged from 104 reviews published on other websites
AI review summary
Staff warmth and engaging activities are widely praised, but families should closely verify staffing levels, billing transparency, and how care needs are handled during transitions or medical crises.
Read Full SummaryRead less
- Staff & care — Reviewers repeatedly describe staff as caring, friendly, and attentive, with several singling out specific team members for going above expectations, especially in memory care.
- Activities — A wide range of activities such as bingo, live music, exercise classes, and social events are consistently mentioned as strengths that keep residents engaged.
- Atmosphere & grounds — The community is frequently described as warm, clean, and inviting, with attractive common areas, courtyards, and amenities like a library, theater room, and outdoor patio.
- Dining — Many residents and families note the meals are good to excellent, with some specifically praising the chef and food quality, though experiences vary.
- Financial transparency — Multiple reviewers describe confusing billing, sudden cost increases, and a business or accounting office that was slow or difficult to work with, so families should ask for a clear breakdown of care-level pricing upfront.
- Staff & care — Some reviews mention understaffing in dining and caregiving roles and inconsistent communication from management, particularly during leadership transitions, so it's worth asking about current staffing levels and turnover.
- Communication — A few families reported minimal onboarding, unclear expectations about what level of care could actually be provided, and limited contact with directors, making it important to clarify care capabilities and escalation procedures before move-in.
- Dining — While many praised the food, others found the menu limited or inconsistent in quality, so sampling a meal and reviewing the actual weekly menu during a tour is worthwhile.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
Be the first to share your experience and help other families.
Languages spoken
Languages spoken
Around the neighborhood
See what's nearby Ivy Park at Hayward, including hospitals, pharmacies, and groceries.
Senior Places is not affiliated with, endorsed by, or operated by Ivy Park at Hayward. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
Are you the owner or operator of Ivy Park at Hayward?
Claim this profile to update your pricing, photos, and details. Complete profiles match more accurately — our Smart Match technology scores every community against what each family actually needs.