Ivy Park at Hayward

Ivy Park at Hayward has accumulated a concerning compliance record during its nearly six years of operation, with 20 serious Type A citations (violations affecting resident safety or care) and 25 Type B citations (administrative or non-serious findings) across 5 routine inspections and 15 complaint investigations. The community has faced significantly more complaint investigations than routine inspections, indicating ongoing resident or family concerns that prompted state intervention. Of the 28 allegations investigated by CDSS, 9 were substantiated, meaning roughly one-third of complaints were validated by state investigators. The facility should be asked specifically which categories of allegations were substantiated and what corrective actions were taken and verified by the state. Recent activity shows the pattern has continued, with all 9 substantiated allegations and 4 of the 20 Type A citations occurring within the past three years, suggesting these are not historical issues but active compliance challenges that families should discuss directly with the community's leadership.