Hayward, California
Diana's Care Home
Assisted Living
27402 Manon Avenue, Hayward, CA 94544
Diana's Care Home is an assisted living community in Hayward, CA serving 35 residents.
- Licensed capacity
- 35 residents
Maximum licensed size, not current occupancy.
- Licensed since
- February 2021
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 0
AI summary
Diana's Care Home has 6 Type A findings (the state's most severe citation class, tied to resident safety or care) recorded over its 5.5 years of operation, but none in the past three years, alongside 4 recent complaint investigations that produced no substantiated allegations.
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- Track record — The lifetime record includes 6 Type A citations and 1 administrative (Type B) citation, which is a notable cluster for a community licensed since 2021.
- Recent 3 years — All 6 Type A citations fall outside the past three years; the 3 inspections and 4 complaint investigations conducted since 2023 produced zero Type A or Type B findings, suggesting a meaningfully improved trajectory.
- Complaints — Complaint investigations (5 lifetime) have run alongside routine inspections (2 lifetime) at a notable pace, though none of the 12 investigated allegations were substantiated.
- Operating tenure — With 5.5 years licensed, there's a reasonable inspection history to draw on, and the shift from an early cluster of serious findings to a clean recent stretch is a meaningful data point rather than a statistical fluke.
- 1.Can you walk us through what led to the Type A citations earlier in the community's history and what changes were made afterward?
- 2.What specific steps or policy changes account for the clean inspection and complaint record over the past three years?
- 3.Of the complaint investigations, what were the general categories of concern even though none were substantiated?
Source: California Department of Social Services (CDSS)
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- License number
- License #79200787
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 2
- Complaint investigation visits
- 5
- Type A citations · most severe class
- 6
- Type B citations · administrative
- 1
- Substantiated allegations
- 0
Available reports · 9
Complaint investigation
Feb 5, 2025
Complaint investigation
Aug 13, 2024
Facility evaluation
Feb 20, 2024
Complaint investigation
Jan 24, 2024
Complaint investigation
Oct 13, 2023
1–5 of 9 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$3,900 / mo
- Shared Rooms
- $3,900 / mo
- Private Rooms
- $4,800 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Wheelchair accessible
Specialized Care
1 service
- Respite / Short-term care
Daily life & programs
Spaces & services
Amenities
7 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
- Art studio / Craft room
- Beauty salon / Barber
- Activity room
Outdoor Spaces
2 features- Walking paths
- Garden / Courtyard
Dining Options
3 features- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
3.0Average RatingAveraged from 8 reviews published on other websites
AI review summary
Reviews describe serious, consistent safety, hygiene, and care failures at this home, and it cannot currently be recommended without major independent verification.
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- Refund responsiveness — One family reported the facility returned their payment in full after removing their relative, showing some willingness to resolve disputes financially.
- Staff & care — Multiple reviewers describe inattentive or neglectful care, including a resident hospitalized after missed feeding and medication, and a male staff member handling intimate hygiene care inappropriately.
- Communication — Families describe staff as hostile, evasive, and unwilling to let outsiders in or answer basic questions, raising concerns about transparency and access.
- Dining — Food was repeatedly described as undercooked, cold, or unsafe, including one account of visibly raw sausage being served.
- Atmosphere & grounds — Reports of resident-on-resident conflict, screaming, and physical altercations with no effective staff or police intervention raise safety questions worth asking about directly.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Diana's Care Home. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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