Hawthorne Terrace Care Home

Hawthorne Terrace Care Home has received one serious violation affecting resident safety or care and five administrative or non-serious findings across five and a half years of operation since licensing in November 2020. The community has faced a notably high volume of complaint investigations relative to routine inspections, with eight complaint visits compared to five standard inspections, and two of those investigated allegations were substantiated by state regulators. While the recent three-year period shows no Type A citations, both substantiated allegations occurred within this timeframe, indicating ongoing compliance challenges. Families should ask the community which categories of allegations were substantiated and what specific corrective actions were taken and verified by the state. The substantiation rate of roughly 10% suggests that while most complaints were found to lack merit, the community has had verified issues with resident care or safety protocols that required state intervention.