Heritage Residence

Heritage Residence has accumulated 2 serious violations (Type A citations) affecting resident safety or care during its nearly 20-year operating history, with the most recent occurring in October 2023 following a complaint investigation. The community also has 1 substantiated allegation from that same 2023 complaint, meaning the investigated concern was validated by state reviewers. Families should ask the community which category of allegation was substantiated in 2023 and what specific corrective actions were taken and verified by the state. While this 4-bed home has undergone relatively few inspection cycles given its small scale, the fact that both Type A citations emerged in recent years rather than being legacy issues from earlier operations is notable. The community's record shows no administrative violations (Type B citations) in areas such as documentation or staff training requirements, but the recent serious findings warrant direct discussion with management about what changes have been implemented since the 2023 incident.