Clearwater at Glendora

Clearwater at Glendora's compliance record over its 3.3 years of operation shows some concerning findings that warrant discussion with the community. The facility has received 2 Type A citations (serious violations affecting resident safety or care) and 2 substantiated allegations from state oversight activities. The community has faced a notably high volume of complaint investigations — 7 complaints compared to 3 routine inspections — suggesting residents, families, or staff have raised concerns that prompted state follow-up beyond the standard inspection schedule. When allegations were investigated, roughly 9% were substantiated, meaning the state found merit in a small portion of the complaints filed. During routine inspections that check areas like medication management and staff training, the community has not received any Type B citations (administrative or non-serious findings), indicating compliance with paperwork and procedural requirements. Ask the facility directly about the nature of the Type A citations and substantiated allegations, what specific corrective actions were implemented, and how they've strengthened their oversight to prevent similar issues.