Touching Hearts Boarding Care

Touching Hearts Boarding Care has accumulated a concerning compliance record over its nearly four and a half years of operation, with four Type A citations (serious violations affecting resident safety or care) and seven Type B citations (administrative or non-serious findings) across eight regulatory visits. The facility has also had three substantiated allegations among six complaint investigations, meaning roughly half of the investigated allegations were confirmed by state regulators. The pattern is particularly troubling because the most recent violations occurred within the past year — two Type A citations and one Type B citation were issued during January 2026 complaint investigations, indicating active compliance issues rather than historical problems that have been resolved. Families should ask the facility specifically which categories of allegations were substantiated, what corrective actions were taken and verified by the state, and how the facility has addressed the underlying issues that led to the recent serious violations. While this is a small six-bed home where the scale of operations differs from larger communities, the frequency of both complaint investigations and substantiated findings suggests ongoing challenges with resident care standards and regulatory compliance that warrant careful consideration.