Glendale, California
Glen Terra Assisted Living
Assisted Living
917 North Louise Street, Glendale, CA 91207
Glen Terra Assisted Living is an assisted living community in Glendale, CA offering studio and one-bedroom apartments.
- Licensed capacity
- 155 residents
Maximum licensed size, not current occupancy.
- Licensed since
- August 2017
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 2
AI summary
Glen Terra's record shows 10 Type A findings (the state's most severe citation class, tied to resident safety or care) across 9 years of licensed operation, but none of the dated visits in the past three years produced a Type A citation, pointing to a meaningfully improved recent trajectory.
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- Track record — Over nine years of operation, Glen Terra accumulated 10 Type A and 10 Type B (administrative, paperwork-level) citations alongside a high volume of complaint investigations, indicating a period with real findings to understand rather than a marginal or borderline record.
- Recent 3 years — None of the four dated inspections or ten complaint investigations in the past three years resulted in a Type A citation, and only one Type B citation and one substantiated allegation appear in that window, a notably cleaner stretch than the lifetime total suggests.
- Complaints — Complaint investigations (35) vastly outnumber routine inspections (5) over the community's history, meaning most of what regulators know about Glen Terra comes from responding to specific concerns rather than scheduled reviews.
- Severity — Of 64 investigated allegations, 5 were substantiated (about 8%) and 58 were unsubstantiated, so the large majority of complaints filed did not result in a confirmed finding, though the 5 that were substantiated deserve direct follow-up.
- 1.Can you walk through what led to the 10 Type A citations over the years, and what changed operationally that the recent three years show none?
- 2.Which categories of allegations were substantiated, and what corrective actions were taken and verified by the state?
- 3.Given the high number of complaint investigations relative to inspections, what is the current process for logging and responding to family or resident concerns?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #197609005
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 35
- Type A citations · most severe class
- 10
- Type B citations · administrative
- 10
- Substantiated allegations
- 5
Available reports · 47
Complaint investigation
Apr 14, 2026
Complaint investigation
Jan 27, 2026
Complaint investigation
Jan 27, 2026
Facility evaluation
Sep 21, 2025
Complaint investigation
Sep 18, 2025
1–5 of 47 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$3,800 / mo
- Shared Rooms
- $3,800 / mo
- Studios
- $5,000 / mo
Care & support
Daily Care Services
9 services
- Activities of daily living (ADL) assistance
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Mobility assistance
- Wheelchair accessible
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Daily life & programs
Spaces & services
Amenities
20 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Beauty salon / Barber
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
- Raised garden beds
Dining Options
8 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Altered-texture food options
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- International cuisine
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Maintenance services
Reviews
Online reputation
4.4Average RatingAveraged from 36 reviews published on other websites
AI review summary
Glen Terra is widely praised for warm, attentive staff and a caring admissions process, though families should confirm current food quality and how pricing scales with higher care needs.
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- Staff & care — Reviewers repeatedly highlight friendly, compassionate staff and leadership, including nurse-administrators, who go out of their way to help families through difficult transitions.
- Communication — Multiple families mention staff like Tony and Diana being flexible, responsive, and understanding even when a move didn't ultimately happen, including full refunds of deposits.
- Cleanliness & maintenance — Residents' apartments and common areas are frequently described as clean, updated, and well-maintained, with a recently renovated dining room noted.
- Value & pricing — Several reviewers call Glen Terra cost-effective and a good value for the location, though others found the added costs for higher care levels too expensive.
- Activities — Family members note residents getting involved in activities and enjoying a friendly, close-knit community atmosphere.
- Dining — Opinions on food are mixed, with many calling it wonderful while others describe it as unappetizing or poorly presented, so it's worth sampling a meal on a tour.
- Financial transparency — Some reviewers found that costs rise significantly for added care or extras, so families should clarify how pricing changes as care needs increase.
- Staff & care — A couple of reviews describe inconsistent front-desk friendliness or a lack of compassion from specific past staff, worth asking about current team culture.
- Daily life & dignity — One reviewer felt dietary needs and personal concerns weren't taken seriously, so families should ask how the community handles individualized care requests.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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