Fullerton, California
Palm Retirement Center
Assisted Living · Memory Care
312 North Roosevelt Avenue, Fullerton, CA 92832
Palm Retirement Center in Fullerton provides assisted living and memory care services.
- Licensed capacity
- 144 residents
Maximum licensed size, not current occupancy.
- Licensed since
- February 2022
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 8
AI summary
Palm Retirement Center has drawn 2 Type A findings and 11 Type B findings since it was licensed in 2022, with 1 Type A finding and 9 substantiated allegations occurring within just the past three years, so this is a record worth discussing directly with the community.
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- Track record — Over 4.5 years of operation, the community has accumulated 2 Type A (the state's most severe class, tied to resident safety or care) and 11 Type B (administrative, such as paperwork or posting issues) citations, alongside a high volume of complaint investigations relative to routine inspections.
- Recent 3 years — Nearly all of the substantiated activity is recent: 1 of the 2 lifetime Type A citations and 9 of the 9 substantiated allegations fall within the past three years, indicating this is an active pattern rather than an old, resolved issue.
- Complaints — Complaint investigations (29 lifetime) far outnumber routine inspections (3 lifetime), and roughly 20% of investigated allegations were substantiated, meaning most were closed as unsubstantiated or unfounded but a meaningful minority were confirmed.
- Operating tenure — The community has been licensed since February 2022, so the record reflects a relatively short operating history for a 144-bed community of this size, and the concentration of complaints in recent months is a live trend rather than a distant one.
- 1.Can you walk us through what the most recent Type A citation involved and what corrective steps were taken?
- 2.Of the 9 substantiated allegations in the past three years, which categories did they fall into and how were they resolved?
- 3.What changes has the community made to reduce the volume of complaint investigations compared to routine inspections?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #306006071
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 3
- Complaint investigation visits
- 29
- Type A citations · most severe class
- 2
- Type B citations · administrative
- 11
- Substantiated allegations
- 9
Available reports · 42
Complaint investigation
Apr 28, 2026
Complaint investigation
Apr 22, 2026
Complaint investigation
Apr 21, 2026
Complaint investigation
Apr 20, 2026
Complaint investigation
Mar 25, 2026
1–5 of 42 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$2,800 / mo
- Shared Rooms
- $2,800 / mo
- Private Rooms
- $4,000 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
- Diabetes / insulin management
- Incontinence care
Specialized Care
1 service
- Dementia care
Daily life & programs
Spaces & services
Amenities
17 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Laundry service / Dry cleaning
- Beauty salon / Barber
Outdoor Spaces
3 features- Walking paths
- Garden / Courtyard
- Outdoor common space
Dining Options
5 features
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
Transportation
1 feature- Scheduled transportation
Family & Visitors
1 feature- Family support services
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
2.0Average RatingAveraged from 5 reviews published on other websites
AI review summary
Staff are consistently praised as caring and attentive despite being understaffed, but families should ask directly about staffing ratios and fall-prevention measures.
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- Staff & care — Reviewers repeatedly describe staff as friendly, professional, conscientious, and attentive to residents even in memory care.
- Cleanliness & maintenance — Families consistently note the facility is cleaned daily, including rooms and laundry.
- Value & pricing — Multiple reviewers highlight the community as an affordable option that delivers good care without the amenities of higher-cost facilities.
- Communication — Families mention that administrators and directors are easy to reach, know residents personally, and coordinate well with outside health providers.
- Dining — Residents generally enjoy the food and appreciate available snacks, though preferences vary.
- Staff & care — Several reviews mention understaffing, including one report of a resident falling twice and breaking a hip, so families should ask about staff-to-resident ratios and fall-prevention protocols.
- Communication — One reviewer noted confusion over outdated paperwork listing a former director, so it's worth confirming current leadership and staff turnover directly with the community.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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